At a Glance
- Tasks: Manage service contracts, engage with customers, and support operations in a dynamic engineering environment.
- Company: Join a successful and growing engineering business in Cullompton.
- Benefits: Enjoy healthcare, additional leave, pension, and uncapped commission opportunities.
- Other info: Flexible hours, varied tasks, and great potential for career growth await you!
- Why this job: Earn extra cash through commission while developing valuable skills in customer service and operations.
- Qualifications: Experience in customer service or sales is a plus, but enthusiasm and organisation are key.
The predicted salary is between 31500 - 38500 £ per year.
Location: Cullompton
Hours: Full time
Salary: £28,500
Commission: £50 for every eligible service contract sold or renewed, uncapped
Benefits: Healthcare, additional leave, pension and death-in-service benefit
Are you organised, confident speaking with customers and motivated by seeing your hard work rewarded? We’re recruiting an Operations & Service Contracts Assistant to join a successful and growing engineering business in Cullompton. This is a varied, hands-on position combining customer service, sales administration, order fulfilment and operational support. A key part of the role will be managing the company’s service-contract programme. You’ll contact existing customers about renewals, identify new opportunities and explain the benefits of ongoing service cover. For every eligible contract you sell or renew, you’ll earn £50 commission with no cap. A realistic target of 10 contracts per month would generate an additional £500 per month, or £6,000 per year, on top of your hourly pay.
What you’ll be doing:
- Managing the service-contract database and monitoring upcoming renewal dates
- Contacting customers to discuss renewals and new contract opportunities
- Preparing quotations and following opportunities through to completion
- Building positive, long-term relationships with customers
- Responding to enquiries about servicing, spare parts, orders and returns
- Following up outstanding quotations and customer actions
- Picking, packing and dispatching customer orders
- Monitoring stock levels and maintaining accurate records
- Preparing parts and service kits for field engineers
- Raising purchase orders and liaising with suppliers
- Supporting the wider operations team as priorities change
What we’re looking for:
You may have experience in customer service, sales administration, telesales, contract renewals, logistics, warehouse operations or general business support. More importantly, you’ll be:
- Confident and professional when speaking with customers
- Commercially aware without being overly sales-driven
- Highly organised and able to manage multiple follow-up actions
- Accurate, dependable and attentive to detail
- Comfortable using email, spreadsheets and business systems
- Able to work independently and take ownership of your responsibilities
- Positive, approachable and willing to support different areas of the business
- Comfortable handling parcels, parts and stock when required
Full training will be provided on the company’s products, systems and service-contract offering, so previous engineering experience is not essential. This is a brilliant opportunity for someone looking for flexible part-time hours, plenty of variety and the chance to increase their earnings through a realistic, uncapped commission scheme. There is also scope for the position to develop as the business continues to grow.
Operations & Service Contracts Assistant in Cullompton employer: gap personnel
As a Farm Operative, you will join a dedicated team in a supportive and dynamic work environment that prioritises animal welfare and employee development. With flexible working hours and comprehensive training provided, this role offers a unique opportunity to grow your skills while contributing to the well-being of livestock. Located in a picturesque rural setting, our company fosters a culture of teamwork and respect, making it an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Service Contracts Assistant in Cullompton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at gap personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like gap personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations & Service Contracts Assistant in Cullompton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to gap personnel:Your cover letter is your chance to shine! Tell us why you want to work at gap personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at gap personnel!
How to prepare for a job interview at gap personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
