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- Tasks: Manage customer orders and provide proactive communication in a fast-paced environment.
- Company: Join a dynamic team in a leading manufacturing and distribution company.
- Benefits: Flexible hours, competitive salary, and opportunities for professional growth.
- Other info: Embrace technology and innovation to enhance efficiency and workflow.
- Why this job: Be a key player in improving processes and driving service standards.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
Location: Bristol, BS16
Job Role: Customer Support (Production)
Hours: Monday to Friday 9am-5pm (can be flexible)
Hourly Salary: £28k - £32k per annum
Role Type: Permanent
gap personnel acting as an employment business are currently recruiting for a Customer Support for our client based in Bristol, BS16. As a Customer Support you will join a team where you will become a key and valued member providing support by taking ownership, driving standards, improving processes, and helping push the department forward.
The right person will be commercially aware, operationally minded, detail-focused, and confident managing customer communication in a fast-paced manufacturing and distribution environment.
Duties:
- Manage customer orders from entry through to dispatch
- Provide clear, professional, and proactive customer communication
- Send regular order updates and manage customer expectations
- Coordinate closely with all departments
- Use Microsoft Dynamics 365 Business Central daily
- Monitor order progress, stock availability, and shipment status
- Resolve issues quickly and professionally
- Support improvements in department structure, communication, and best practice
- Help drive accountability, organisation, and service standards across the team
- Maintain accurate records and system data
- Support freight coordination and logistics awareness across UK and export shipments
- Be commercially aware of emerging technologies, including AI tools, and actively look for ways to improve efficiency, communication, and workflow within the role
The Candidate:
Essential
- Previous customer service or customer operations experience
- Strong email and telephone communication skills
- Experience using ERP systems (Business Central experience preferred)
- High attention to detail and strong organisational skills
- Ability to manage multiple priorities simultaneously
- Confident working with operational teams and customers
- Professional, proactive, and reliable attitude
- Strong ownership mentality – someone who sees problems and fixes them
Desirable
- Experience within manufacturing, logistics, distribution, or industrial sectors
- Export or freight coordination knowledge
- Understanding of supply chain or warehouse processes
- Experience improving systems, processes, or departmental standards
- Interest in leveraging AI and modern software tools to improve productivity and service standards
If you are interested, please get in touch on (phone number removed) or click Apply now.
Customer Support in Bristol employer: gap personnel
Contact Detail:
gap personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer support. Think about how you would handle specific situations, especially in a fast-paced environment like manufacturing and distribution.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft Dynamics 365 or any other relevant tools, be ready to discuss how you’ve used them to improve processes or customer communication in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your strong email and telephone communication skills. Use clear and professional language in your application to reflect how you would communicate with customers.
Highlight Your Attention to Detail: We’re looking for someone who is detail-focused, so make sure to showcase your organisational skills and ability to manage multiple priorities. Mention specific examples where you've successfully handled complex tasks or resolved issues efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status. Let’s get started on this journey together!
How to prepare for a job interview at gap personnel
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with customer support processes, especially in a manufacturing and distribution environment. Brush up on Microsoft Dynamics 365 Business Central, as it’s a key tool for the job.
✨Show Off Your Communication Skills
Since strong communication is essential, prepare to demonstrate your email and phone etiquette during the interview. Think of examples where you've effectively managed customer expectations or resolved issues quickly and professionally.
✨Be Ready to Discuss Improvements
The company values innovation, so come prepared with ideas on how you could improve processes or enhance customer service. Mention any experience you have with AI tools or modern software that could boost efficiency in the role.
✨Demonstrate Your Ownership Mentality
Highlight your proactive approach to problem-solving. Share specific instances where you took ownership of a challenge and successfully resolved it. This will show that you’re not just a team player but also someone who drives accountability and standards.