At a Glance
- Tasks: Manage customer orders and enhance communication in a fast-paced environment.
- Company: Dynamic manufacturing client based in Bristol with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting role with potential to leverage AI tools for improved processes.
- Why this job: Join a team where your contributions directly impact customer satisfaction and operational efficiency.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28000 - 32000 £ per year.
Location: Bristol, BS16
Job Role: Customer Operations Coordinator (Production)
Hours: Monday to Friday 9am-5pm (can be flexible)
Hourly Salary: £28k - £32k per annum
Role Type: Permanent
gap personnel acting as an employment business are currently recruiting for a Customer Operations Coordinator for our manufacturing client based in Bristol, BS16. As a Customer Operations Coordinator you will join a team where you will become a key and valued member providing support by taking ownership, driving standards, improving processes, and helping push the department forward.
The right person will be commercially aware, operationally minded, detail-focused, and confident managing customer communication in a fast-paced manufacturing and distribution environment.
On a daily basis, you will be required to:
- Manage customer orders from entry through to dispatch
- Provide clear, professional, and proactive customer communication
- Send regular order updates and manage customer expectations
- Use Microsoft Dynamics 365 Business Central daily
- Monitor order progress, stock availability, and shipment status
- Resolve issues quickly and professionally
- Support improvements in department structure, communication, and best practice
- Help drive accountability, organisation, and service standards across the team
- Maintain accurate records and system data
- Support freight coordination and logistics awareness across UK and export shipments
- Be commercially aware of emerging technologies, including AI tools, and actively look for ways to improve efficiency, communication, and workflow within the role
About you:
Essential
- Previous customer service or customer operations experience
- Strong email and telephone communication skills
- Experience using ERP systems (Business Central experience preferred)
- High attention to detail and strong organisational skills
- Ability to manage multiple priorities simultaneously
- Confident working with operational teams and customers
- Professional, proactive, and reliable attitude
- Strong ownership mentality — someone who sees problems and fixes them
Desirable
- Experience within manufacturing, logistics, distribution, or industrial sectors
- Export or freight coordination knowledge
- Understanding of supply chain or warehouse processes
- Experience improving systems, processes, or departmental standards
- Interest in leveraging AI and modern software tools to improve productivity and service standards
If you are interested, please get in touch on 0117 911 7111 or click Apply now!
Customer Operations Specialist - Manufacturing & Logistics in Bristol employer: gap personnel
Join a dynamic team in Bristol as a Customer Operations Coordinator, where your contributions will be valued and recognised. Our company fosters a collaborative work culture that prioritises employee growth and development, offering flexible working hours and competitive salaries. With a focus on innovation and efficiency, you'll have the opportunity to enhance processes and drive improvements in a fast-paced manufacturing environment, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Specialist - Manufacturing & Logistics in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the manufacturing and logistics sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its operations thoroughly. Be ready to discuss how your previous experience aligns with their needs, especially around customer communication and process improvement. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you’re proactive and genuinely interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking and let’s get you that Customer Operations Specialist role!
We think you need these skills to ace Customer Operations Specialist - Manufacturing & Logistics in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Operations Coordinator role. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Showcase Your Communication Skills:Since this role involves a lot of customer communication, make sure your application reflects your strong email and telephone skills. We appreciate clarity and professionalism, so keep it concise and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at gap personnel
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Operations Coordinator inside out. Familiarise yourself with the key responsibilities like managing customer orders and using Microsoft Dynamics 365. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer communication, be prepared to demonstrate your strong email and telephone skills. Think of examples from your past experience where you effectively managed customer expectations or resolved issues quickly. This will highlight your proactive attitude and reliability.
✨Be Detail-Oriented
Attention to detail is crucial in this role. During the interview, share specific instances where your attention to detail made a difference in your previous jobs. Whether it was maintaining accurate records or monitoring order progress, showing that you can manage multiple priorities without missing a beat will impress the interviewers.
✨Embrace Technology
The job mentions leveraging AI and modern software tools, so come prepared to discuss how you've used technology to improve processes in your past roles. If you have experience with ERP systems or any other relevant tools, be sure to highlight that. It shows you're forward-thinking and ready to contribute to improvements in the department.
