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- Tasks: Manage customer orders and enhance communication in a fast-paced environment.
- Company: Dynamic manufacturing client based in Bristol with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a supportive team and explore the latest technologies to boost efficiency.
- Why this job: Be a key player in improving processes and driving standards in customer operations.
- Qualifications: Experience in customer service and strong communication skills required.
Location: Bristol, BS16
Hours: Monday to Friday 9am-5pm (can be flexible)
Hourly Salary: £28k - £32k per annum
Role Type: Permanent
gap personnel acting as an employment business are currently recruiting for a Customer Operations Coordinator for our manufacturing client based in Bristol, BS16. As a Customer Operations Coordinator you will join a team where you will become a key and valued member providing support by taking ownership, driving standards, improving processes, and helping push the department forward.
The right person will be commercially aware, operationally minded, detail-focused, and confident managing customer communication in a fast-paced manufacturing and distribution environment.
On a daily basis, you will be required to:
- Manage customer orders from entry through to dispatch
- Provide clear, professional, and proactive customer communication
- Send regular order updates and manage customer expectations
- Use Microsoft Dynamics 365 Business Central daily
- Monitor order progress, stock availability, and shipment status
- Resolve issues quickly and professionally
- Support improvements in department structure, communication, and best practice
- Help drive accountability, organisation, and service standards across the team
- Maintain accurate records and system data
- Support freight coordination and logistics awareness across UK and export shipments
- Be commercially aware of emerging technologies, including AI tools, and actively look for ways to improve efficiency, communication, and workflow within the role
About you:
Essential
- Previous customer service or customer operations experience
- Strong email and telephone communication skills
- Experience using ERP systems (Business Central experience preferred)
- High attention to detail and strong organisational skills
- Ability to manage multiple priorities simultaneously
- Confident working with operational teams and customers
- Professional, proactive, and reliable attitude
- Strong ownership mentality – someone who sees problems and fixes them
Desirable
- Experience within manufacturing, logistics, distribution, or industrial sectors
- Export or freight coordination knowledge
- Understanding of supply chain or warehouse processes
- Experience improving systems, processes, or departmental standards
- Interest in leveraging AI and modern software tools to improve productivity and service standards
If you are interested, please get in touch on (phone number removed) or click Apply now.
Customer Operations Coordinator in Bristol employer: gap personnel
Contact Detail:
gap personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Coordinator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of landing that Customer Operations Coordinator role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer operations. We should be ready to showcase our problem-solving skills and how we can improve processes in a fast-paced environment.
✨Tip Number 3
Show off our tech-savviness! Familiarise ourselves with Microsoft Dynamics 365 Business Central and any emerging AI tools. This will not only impress potential employers but also demonstrate our commitment to improving efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on new opportunities that pop up in the Customer Operations field.
We think you need these skills to ace Customer Operations Coordinator in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Operations Coordinator role. Highlight your customer service experience and any relevant ERP system knowledge, especially if you've used Microsoft Dynamics 365.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've improved processes or resolved customer issues in the past, showing off that proactive attitude we love.
Show Off Your Communication Skills: Since this role involves a lot of customer communication, make sure your written application is clear and professional. Use a friendly tone but keep it concise and to the point—just like you would in a customer email!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at gap personnel
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Operations Coordinator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing customer orders and using Microsoft Dynamics 365. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since this role involves a lot of customer communication, be prepared to demonstrate your strong email and telephone skills. Think of examples from your past experience where you effectively managed customer expectations or resolved issues. Practising these scenarios can really help you shine during the interview.
✨Highlight Your Problem-Solving Abilities
The right candidate is someone who sees problems and fixes them. Prepare specific examples of challenges you've faced in previous roles and how you tackled them. This will showcase your ownership mentality and operational mindset, which are crucial for this position.
✨Be Ready to Discuss Improvements
This role requires a focus on improving processes and driving standards. Think about times when you've contributed to enhancing systems or workflows in your previous jobs. Be ready to share these experiences, as they will demonstrate your proactive attitude and ability to contribute positively to the team.