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- Tasks: Support the NHS by managing various administrative tasks and ensuring patient information is accurate.
- Company: Join a vital team supporting the NHS during winter pressures.
- Benefits: Earn £12.21 per hour, rising to £12.75 after 12 weeks, with Monday to Friday hours.
- Why this job: Make a difference in healthcare while gaining valuable experience in a fast-paced environment.
- Qualifications: Strong communication skills and ability to manage data effectively.
- Other info: Temporary role with potential for future opportunities in the NHS.
The predicted salary is between 12 - 12 £ per hour.
We are seeking temporary administrators to support the NHS while they are experiencing winter pressures.
Start Date: ASAP
Pay Rate: £12.21 per hour rising to £12.75 per hour after 12 weeks.
Hours: Monday to Friday, 8:00 AM – 5:00 PM
Contract: Temporary
Locations: Boston - PE21
Your Role: managing a variety of administration tasks including but not limited to:
- To ensure patients and staff receive all relevant information in a timely, accurate and effective way.
- To ensure all data relating to patients is captured in a timely and accurate manner.
- To provide a customer focused booking service.
- To provide reception services, to relevant areas in a professional, understanding and courteous manner.
Booking Patient Appointments:
- To prioritise own workload to ensure patients receive the required notice of booking ensuring maximum utilisation of available resource.
- To contact patients, gaining agreement of acceptance of booking with patient or their representative.
- To advise patients or their representative, either via telephone or face‑to‑face, within agreed protocols, of information relevant to their appointment.
- To take appropriate action as required, such as re‑arranging appointment dates.
- To ensure appropriate patients are appointed by following agreed procedures.
Ensuring compliance with Waiting Times:
- To advise patients or their representative on length of routine waiting times in accordance with targets, referring onto supervisor or manager if appropriate.
- To action information on waiting list/clinic cancellations taking appropriate action, such as notifying patients, and informing supervisor &/or managers if waiting times may be compromised.
Ensuring accurate data:
- To maintain the booking system as required ensuring accuracy and timely data quality in accordance with Trust protocols.
- To update patient information when necessary.
Ensuring compliance with Cancellation policies:
- To take appropriate action when patients fail to attend for appointments, following agreed protocols.
- Where patients choose to cancel or change their appointment, to ensure the booking system is updated with relevant information and to take necessary action.
Clinic Reception Duties:
- To prepare reception & patient reception areas.
- To ensure the smooth & efficient running of the outpatient clinics with emphasis on patient care.
- To ensure appointments are booked in line within local and national targets.
- To resolve where appropriate, any problems arising in clinic in relation to patient appointments, to liaise where necessary with clinical staff & to refer to supervisor where resolution is not possible.
- To locate, retrieve & prepare all relevant Health Records, pan‑Trust and other hospitals.
- Reading patient information to ensure all relevant Health Records are present at the time of the clinic appointment.
General Office Duties:
- To maintain relevant filing systems within the department.
- Undertake photocopying of forms, booklets and any other relevant information required to perform duties.
- To take appropriate action if office equipment fails.
- To receive, sort, distribute, prioritise and action all incoming mail.
- To assist all admin areas in the department as necessary.
Problem Solving:
- Using systems, procedures and problem solving skills to attempt to resolve queries in a quick and efficient manner.
Liaison with others:
- To liaise with patients or their representatives, clinicians, other relevant healthcare staff inside and external to the Trust, management, clerical and secretarial staff, either in a face to face capacity, or via the telephone, e mail or fax system.
Ensuring adequate delivery of service:
- To provide cover for absent colleagues to ensure the needs of the service are met.
- To ensure confidentiality in line with the Data Protection Act 1984/98 and the employment, on all matters relating to patients, staff & the Trust's business.
Skills:
- Ability to input data in a timely and accurate manner.
- Ability to prioritise own workload.
- To work on own initiative within agreed protocols.
- Excellent verbal communication skills.
- Excellent customer care skills.
- Excellent keyboard skills.
Apply Now: ccs@gap-personnel.com
Administrator - NHS in Boston employer: gap personnel
Contact Detail:
gap personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - NHS in Boston
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might have connections in the NHS. A personal recommendation can really help you stand out from the crowd.
✨Tip Number 2
Practice makes perfect! Before any interviews, do a mock interview with a mate or in front of the mirror. Focus on how you can showcase your skills in managing admin tasks and providing excellent customer service.
✨Tip Number 3
Dress the part! Even if it’s a temporary role, showing up looking professional can make a great first impression. It shows you’re serious about the job and respect the workplace.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest opportunities listed there, and it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Administrator - NHS in Boston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Administrator in the NHS. Highlight relevant experience and skills that match the job description, like data entry and customer service. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this temporary role. Mention your understanding of the NHS's needs during winter pressures and how you can help keep things running smoothly.
Showcase Your Communication Skills: Since this role involves liaising with patients and staff, make sure to highlight your excellent verbal communication skills. We love candidates who can convey information clearly and courteously, so give us examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get you on board!
How to prepare for a job interview at gap personnel
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing patient appointments and ensuring data accuracy. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since excellent verbal communication is crucial for this position, practice articulating your thoughts clearly. You might want to role-play common interview questions with a friend or family member, focusing on how you would handle patient interactions and resolve queries efficiently.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully solved problems or improved processes. Be ready to discuss how you would handle specific scenarios related to patient bookings or clinic reception duties, as this will highlight your ability to think on your feet.
✨Demonstrate Your Customer Care Skills
Prepare to share instances where you've provided excellent customer service. Whether it's dealing with difficult situations or ensuring a positive experience for patients, showcasing your customer care skills will be key to impressing the interviewers.
