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For Companies At a Glance
- Tasks: Ensure customers have a seamless experience from enquiry to after-sales support.
- Company: Leading European manufacturer with a supportive team culture.
- Benefits: Competitive salary, 25 days holiday, health programme, and employee discounts.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Excellent communication skills and attention to detail required.
- Other info: Opportunity to work in a brand-new building with career growth potential.
The predicted salary is between 28505 - 28505 £ per year.
Gap Personnel are currently recruiting on behalf of a leading European manufacturer established in the UK since 1990.
Location: Birkenhead CH41
Job Type: Full-time
Pay: £28,505.00 per year
Working Hours:
- Monday To Friday: 08:00am-17:00pm
- Saturday: 9:00 AM – 1:00 PM (on a rota, typically no more than twice a month). All Saturday work is paid as overtime (in addition to your basic salary).
The Role
This is a key role where you will be responsible for ensuring every customer—from the public to national contractors—enjoys a seamless and positive experience, from their first enquiry to after-sales support. You will be part of a supportive team, and your day-to-day responsibilities will cover a broad spectrum of tasks:
- Showroom Excellence: Greeting visitors and assisting them on their journey to choose new kitchens or flooring.
- Sales Administration: Accurately inputting sales orders and processing customer payments.
- Order Management: Creating purchase orders and generating pick notes for our warehouse team.
- Logistics: Organising deliveries, which includes booking transport and producing all necessary despatch notes.
- Customer Communication: Professionally managing all telephone and email enquiries.
- B2B Support: Dealing directly with our valued trade customers, including retailers, builders, and property developers.
About You
To succeed in this role, you will be a proactive and detail-oriented person who thrives in a busy environment with a varied workload. We are looking for someone who has:
- Excellent communication skills, with the confidence to build relationships with both trade (B2B) and retail (B2C) customers.
- A strong eye for detail and a high level of accuracy, especially when processing orders and payments.
- The ability to work well under pressure and manage multiple priorities effectively.
- A dynamic, positive, and "can-do" attitude.
- Good general IT and administrative skills.
- B2B Customer Service: 1 year (required)
- Desirable (but not essential): Previous experience in a similar role, such as a trade counter, showroom, or builder's merchant, would be highly advantageous.
What We Offer
- A competitive monthly salary.
- 25 days holiday.
- The opportunity to be part of a growing, international company, working at a state-of-the-art brand-new building.
- A dynamic and supportive team environment.
- Company pension.
- Cycle to work scheme.
- Employee discount.
- Health & wellbeing programme.
- Life insurance.
- On-site parking.
- Private medical insurance.
If interested please email your CV to Liverpool@gap-personnel.com. Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
Customer Service Administrator in Birkenhead employer: gap personnel
Contact Detail:
gap personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Birkenhead
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your skills and experiences clearly.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you, which can really help your application stand out.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Administrator in Birkenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight your communication skills and any relevant B2B experience to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team. Don’t forget to mention your 'can-do' attitude!
Be Clear and Concise: When filling out your application, keep it straightforward. We love clarity! Make sure your points are easy to read and get straight to the point about your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at gap personnel
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Administrator, communication is key. Prepare examples of how you've successfully managed customer interactions in the past. Be ready to demonstrate your ability to build relationships with both B2B and B2C customers during the interview.
✨Highlight Your Attention to Detail
This role requires a strong eye for detail, especially when processing orders and payments. Bring specific examples of how you've maintained accuracy in previous roles. You might even want to mention any tools or methods you use to ensure precision in your work.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle various customer service scenarios. Think about potential challenges you might face in this role and prepare your responses. This will show that you're proactive and ready to tackle the demands of the job head-on.