Customer Service Advisor in Alphington

Customer Service Advisor  Marsh Barton, Exeter | £28,000 per year | Monday to Friday, 8am–5pm gap personnel are recruiting for a Customer Service Advisor to join a friendly team in a forward-thinking business. No two days are quite the same. You could be taking a payment over the phone, picking up a query from the shared inbox, or processing an order that’s come in through the website. We’re looking for someone who takes pride in doing a good job, follows things through and is happy to pitch in when the team gets busy. What you’ll be doing Answering customer calls and helping with questions about orders and payments. Taking payments over the phone and recording them accurately. Helping manage the shared inbox, replying to customer emails and passing queries to the right colleague where needed. Processing website orders, checking the details and following up if anything is missing. Keeping customers updated and working with colleagues to get any issues sorted. What we’re looking for A friendly, professional phone manner and confidence dealing with customers. Good attention to detail when handling payments and processing orders. The ability to stay organised when calls, emails and orders come in at the same time. A strong work ethic and a willingness to help when the team needs you. Confidence using email and computer systems. If you enjoy helping customers and want a varied role in a friendly working environment, we’d love to hear from you