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- Tasks: Be the friendly voice for customers, handling orders and queries with care.
- Company: Join Thompson & Morgan, a leading name in gardening supplies.
- Benefits: Earn £12.38 per hour, with overtime pay and generous staff discounts.
- Why this job: Make a difference in customer experiences while working in a vibrant team.
- Qualifications: Grade C or above in Maths and English; customer service experience is a plus.
- Other info: Enjoy free tea and coffee, and work in a supportive environment with training provided.
The predicted salary is between 10 - 15 £ per hour.
Look towards the fuchsia and spring into action! gap personnel are currently working in partnership with Thompson & Morgan, who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk.
Type: Temporary Ongoing (February– August)
Hours: Full time 09.00-17.00 5/7 days availability required
Pay: Basic hourly rate of £12.38 per hour. After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour.
Location: Ipswich, Suffolk
The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer. Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine.
This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved.
As a Customer Service Advisor your duties will include but will not be limited to:
- To handle inbound customer contact via telephone, email, and social media.
- To process orders by post and telephone with accuracy and with attention to detail.
- To deliver effective solutions to customer queries and concerns with a commitment to ownership.
- Occasionally making outbound calls to customers with solutions to an earlier query.
- Introduce customers to weekly special offers and activate discount options on orders.
- Productivity expectation of 12+ customer calls to completion per hour.
Key for the role:
- Grade C or above in Maths and English
- Previous experience of Microsoft AX2012 (advantageous)
- Previous Customer Service experience within a face-to-face or office environment (desirable)
- Excellent written and verbal communication skills (essential)
- Ability to objection handling and appease any complaints should they arise (desirable)
- Work well under pressure (essential)
- Flexibility to work in different areas of the department.
Full comprehensive training provided. An interest in gardening is not essential but would be an advantage. Free tea & coffee (Bring your own mug). Generous staff discount available. Site also has on-site canteen, a large car park, local amenities and accessible via public transport. Work from home is not available within this role.
To apply for this Customer Service Advisor position, send your updated CV to or contact the team on 01603 767617.
Customer Service Advisor in Ipswich employer: Gap Personnel - Norwich
Contact Detail:
Gap Personnel - Norwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thompson & Morgan. Understanding their products and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints.
✨Tip Number 3
Show your personality! When you’re in the interview, let your enthusiasm for customer service shine through. A positive attitude can make all the difference in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Service Advisor in Ipswich
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of enthusiasm can go a long way in making your application stand out.
Tailor Your CV: Make sure to tailor your CV to the Customer Service Advisor role. Highlight any relevant experience and skills that match the job description. We love seeing how your background fits with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid jargon and make sure your key skills and experiences are front and centre!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Gap Personnel - Norwich
✨Know Your Stuff
Before the interview, make sure you understand Thompson & Morgan's products and services. Familiarise yourself with their gardening equipment and plants, as this will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've handled customer queries or complaints in the past to demonstrate your skills.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've successfully resolved customer issues. Be ready to discuss these during the interview, as it shows your ability to take ownership and deliver effective solutions, which is crucial for this role.
✨Be Ready for Role-Play
Expect some role-play exercises during the interview. This could involve handling a mock customer query. Stay calm, listen carefully, and respond thoughtfully. It’s a great way to showcase your customer service skills in action!