At a Glance
- Tasks: Manage customer service requests and maintain accurate records in our CRM system.
- Company: Join a dynamic team focused on excellent customer relationships.
- Benefits: Competitive pay, supportive training, and potential for permanent position.
- Other info: Flexible working hours with opportunities for growth and development.
- Why this job: Gain valuable experience in customer service and administration while making a difference.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12.96 - 12.96 £ per hour.
Start of the assignment to be administrative/data entry to begin with then will introduce a customer service aspect as well.
Reports To: Office Manager
Job duties and responsibilities:
- Customer Service and Relationship Management
- Answer the phone politely and enthusiastically within set timescales
- Log all service requests via telephone and email, along with relevant customer and sub-contractor communications within the company CRM software
- Accurate communication of customer needs to sub-contractors through telephone and email
- Proactive responding to customers with updates to their service requests
- All calls and emails managed to set company KPI standard
- Build good relationships with customers and suppliers
- Internal communication through the CRM software should be used where appropriate to benefit the account management team in their role.
- Where issues are highlighted by customers relating to services or equipment, the necessary steps of raising a case within the CRM must be taken to ensure the issue is recorded and resolved
- The Account Coordinator is responsible for maintaining an up-to-date CRM system with relevant information relating to his or her customers and the suppliers utilised therein.
- The Account Coordinator will also provide cover for other coordinators during periods of absence as determined by his or her line manager
Order Processing
- Create a new order for each customer service request (from the existing list of service, contracts) against the customers records, for billing purposes.
- On completion of all services, the Account Coordinator is required to locate the information relating to the service from the supplier and update the order so that it can be billed accurately and timely.
- The Account Coordinator will be aware of his or her deadlines for customers and ensure that all data is complete and accurate prior to the deadline.
- Any issues or inaccuracies with the data provided (either by internal or external sources) should be identified and rectified before the billing deadline is due.
- Any errors, invoice queries or customer queries from previous billing cycles will be rectified within the correct timescale.
Working hours: Monday to Friday 40 hours per week. 8.30am to 5pm.
Salary: £12.96 per hour (Equivalent to £26,956 per annum)
Training, qualifications, and skills:
- Excellent spoken and written communication
- Educated to minimum GCSE level with good results in English and Maths
- Prior experience in a customer service role would be beneficial
- Excellent numerical and IT skills
- Prior experience of using CRM software would be beneficial
- Can quickly learn new skills and deploy them to the benefit of the business
Customer Service Administrator in Liverpool employer: gap personnel Liverpool
As a Customer Service Administrator with us, you'll thrive in a supportive and dynamic work environment that values your contributions and fosters professional growth. We offer comprehensive training, a collaborative culture, and the opportunity to build meaningful relationships with customers and suppliers, all while enjoying a competitive salary and a standard Monday to Friday work schedule. Join us in our commitment to excellence and be part of a team that prioritises both customer satisfaction and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Liverpool
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like gap personnel Liverpool.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like gap personnel Liverpool. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator in Liverpool
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to gap personnel Liverpool.
How to prepare for a job interview at gap personnel Liverpool
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in gap personnel Liverpool's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services gap personnel Liverpool offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
