At a Glance
- Tasks: Assist medical professionals and patients with prescriptions and queries in a supportive team.
- Company: Join a caring company dedicated to improving patient experiences.
- Benefits: Competitive pay, full training provided, and a friendly work environment.
- Other info: Enjoy a permanent role with opportunities for growth in a small team.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: GCSE education and strong attention to detail required.
The predicted salary is between 12.91 - 12.91 £ per hour.
Gap Personnel, operating as an employment business, are currently recruiting on behalf of our client for a Personal Customer Advisor for a company based in Farnham, GU9 area. This is a permanent position.
Role Overview:
As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to medical professionals, GP surgeries, and patients that require appliances or medication. The position is fully office based, working in a branch within a very small team. Full training is provided in Liverpool (all expenses covered).
Working Hours:
42.5 hours, 9am-5:30pm. Will be working 1 Saturday out of 4, but typically Monday to Friday working hours.
Salary:
£12.91 per hour
Qualifications:
Essential:
- Educated to GCSE level
Experience and Skills:
Essential:
- Attention to detail
- Great customer service
- Ability to work at a fast pace
- Excellent Microsoft Office skills
- Proactive and self-sufficient
- High level of discretion with the ability to handle sensitive information confidentially
Desirable:
- Previous experience working in a contact centre environment
- Experience working with patient records and information
Duties and Responsibilities:
- Triage inbound telephone calls to the contact centre, handling basic queries
- Direct callers to the correct team or service, taking messages where appropriate
- Raise advisor call backs
- Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
- Register new patient referrals on our internal database
- Build knowledge of the patient database system, confidently updating key patient information and locating historical data and previous actions to support objection handling
- Identify correct product code and quantity of prescription outstanding
- Redeem paper and electronic prescriptions
- Check and scan parcels before delivery
- Work independently with management directions
- Promote, share, and live the Bullen vision, objectives, and values
- Any other duties which contribute to the success of the role and the business
Gap Personnel Group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
Personal Customer Advisor in Guildford employer: gap personnel Liverpool
As a leading logistics provider in Wigan, our client is committed to fostering a supportive and dynamic work environment for FLT Counterbalance Drivers. With ongoing training and development opportunities, employees can enhance their skills while working in a state-of-the-art facility that prioritises safety and efficiency. Join a team that values your contributions and offers a pathway for career growth in a thriving industry.
