At a Glance
- Tasks: Assist medical professionals and patients by handling calls and managing queries.
- Company: Join a supportive team in a reputable healthcare contact centre.
- Benefits: Permanent role with competitive pay and full training provided.
- Other info: Work Monday to Friday with one Saturday shift every four weeks.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and experience in a contact centre preferred.
The predicted salary is between 12.91 - 12.91 £ per hour.
Gap Personnel, operating as an employment business, are currently recruiting on behalf of our client for a Personal Customer Advisor for a company based in Farnham, GU9 area. This is a permanent position.
As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to medical professionals, GP surgeries, and patients that require appliances or medication. The position is fully office based. Full training is provided in Liverpool (all expenses covered). You will be working 1 Saturday out of 4, but typically Monday to Friday working hours.
Key Responsibilities:
- Triage inbound telephone calls to the contact centre, handling basic queries.
- Direct callers to the correct team or service, taking messages where appropriate.
- Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled.
- Register new patient referrals on our internal database.
- Build knowledge of the patient database system, confidently updating key patient information and locating historical data and previous actions to support objection handling.
- Check and scan parcels before delivery.
Requirements:
- Great customer service skills.
- Excellent Microsoft Office skills.
- Previous experience working in a contact centre environment.
Salary: £12.91 per hour.
Locations
Telephone Service Agent (Permanent) in Guildford, Surrey employer: gap personnel Liverpool
As a leading logistics provider in Wigan, our client is committed to fostering a supportive and dynamic work environment for FLT Counterbalance Drivers. With ongoing training and development opportunities, employees can enhance their skills while working in a state-of-the-art facility that prioritises safety and efficiency. Join a team that values your contributions and offers a pathway for career growth in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Service Agent (Permanent) in Guildford, Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at gap personnel Liverpool. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like gap personnel Liverpool before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telephone Service Agent (Permanent) in Guildford, Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to gap personnel Liverpool:Your cover letter is your chance to shine! Tell us why you want to work at gap personnel Liverpool specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at gap personnel Liverpool!
How to prepare for a job interview at gap personnel Liverpool
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
