Customer Service & Supply Chain Administrator
£28k per annum
Monday - Friday/8am - 5pm
Wrexham
Our client based in Wrexham is looking for a Customer Service & Supply Chain Administrator to join their team on a permanent basis. You will be joining a close-knit team that works collaboratively, celebrates success together, and enjoys a positive workplace culture. This role offers excellent exposure to all aspects of Supply Chain and Operations, providing opportunities to develop forecasting, purchasing, logistics, customer service and project management skills within a dynamic and fast-paced food manufacturing environment.
Performance Objectives
- Ability to analyse stock, sales and forecast data to support purchasing decisions.
- Manage the European and Brazilian supply chains, including demand forecasting and purchasing.
- Raise and manage Purchase Orders in line with business requirements.
- Grow and maintain relationships with suppliers and customers.
- Provide cover for transport and repack operations when required.
- Produce and communicate transport issue reports to relevant stakeholders.
- Resolve and manage day-to-day transport issues to ensure smooth product delivery.
- Process and administer credit notes in line with company procedures.
- Produce and communicate credit note reports to relevant stakeholders.
- Coordinate and process sample orders.
- Support the planning of retail promotional activities when required.
- Assist the Customer Services team when required, including order processing and order verification.
- Undertake additional duties and responsibilities reasonably required to support the wider business operations.
- Purchase Orders raised accurately and within required timescales.
- Transport issues recorded, investigated and communicated within agreed timeframes.
- Customer orders and Credit notes processed accurately and in a timely fashion.
- Positive supplier, customer and internal stakeholder feedback.
Person Specification
Essential
- Strong numerical and analytical skills.
- Good attention to detail and accuracy.
- Strong Microsoft Excel skills, including data analysis and reporting.
- Excellent organisational and time-management skills.
- Ability to work independently and meet deadlines.
- Strong communication and interpersonal skills.
Desirable
- Experience managing supplier relationships.
- Previous experience in a Customer Service, Supply Chain, or similar operations role.
Personal Attributes
- Reliable, trustworthy and professional
- Proactive and self-motivated.
- Strong problem-solving skills.
- Ability to work effectively as part of a team.
- Able to handle confidential information with discretion.
Benefits
- A generous staff discount on products.
- Modern office environment.
- Annual Christmas party.
- Company race day.
- Free car parking.
- 21 days holiday, plus bank holidays.
- Life assurance.
- Critical illness cover.
gap personnel group is committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
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Customer Service & Supply Chain Administrator in Wrexham employer: Gap Personnel Limited
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