Catering Supervisor / Team Lead (Retail Restaurant)
Location:Taunton TA1
Hours: Monday to Friday, 9:30am - 5:30pm (37.5 hours per week)
Flexibility Required: Occasional Bank Holiday working may be required as part of the rota, alongside flexibility to support operational requirements.
Purpose of the Role
We are seeking an experienced and motivated Catering Supervisor / Team Lead to oversee the daily operation of a busy NHS retail restaurant service. The successful candidate will lead by example, ensuring excellent customer service, high food safety standards, and efficient team performance while supporting the Catering Manager in delivering a high-quality dining experience.
Key Responsibilities
- Supervise the day-to-day operation of the retail restaurant, ensuring smooth and efficient service.
- Lead, motivate, and support catering staff to deliver exceptional customer service.
- Allocate duties and oversee team performance during shifts.
- Ensure all food is prepared, displayed, and served in accordance with company standards and food safety regulations.
- Maintain high standards of cleanliness, hygiene, and food safety at all times.
- Monitor food quality, portion control, and stock levels.
- Assist with stock ordering, deliveries, stock rotation, and waste management.
- Handle customer queries, concerns, and feedback professionally and efficiently.
- Support with cash handling, till reconciliation, and financial procedures where required.
- Ensure compliance with Health & Safety, Food Hygiene, and HACCP requirements.
- Assist with staff training, inductions, and ongoing development.
- Support recruitment and onboarding activities when required.
- Deputise for the Catering Manager during periods of absence.
Person Specification
Essential Criteria
- Previous experience in a catering, hospitality, restaurant, or retail food service environment.
- Experience supervising or leading a team.
- Excellent customer service and communication skills.
- Strong organisational and time management abilities.
- Knowledge of food hygiene and health & safety practices.
- Ability to work under pressure in a fast-paced environment.
- Good numeracy and cash-handling skills.
- Flexible approach to working hours and operational needs.
Desirable Criteria
- Food Safety Level 2 or Level 3 qualification.
- Experience in a healthcare, public sector, or large-scale catering environment.
- Experience with stock management and ordering systems.
- First Aid qualification.
What We Offer
- Competitive salary.
- Monday to Friday working pattern.
- Training and development opportunities.
- Supportive team environment.
- Company pension scheme and additional benefits (where applicable).
- Temp to perm opportunity.
Key Working Pattern
Standard Hours: Monday-Friday, 9:30am-5:30pm
Flexibility: The post holder must be willing to work occasional Bank Holidays and additional hours where business needs require, in line with the departmental rota and operational demands.
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