At a Glance
- Tasks: Lead a team to resolve complex customer queries and complaints.
- Company: Join a well-established and growing business in Plymouth.
- Benefits: Enjoy a permanent role with employee discounts and a pension scheme.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by improving customer experiences and team performance.
- Qualifications: Experience in customer service leadership and strong problem-solving skills.
The predicted salary is between 27900 - 34100 £ per year.
Location: Plymouth, Devon
Hours: Monday to Friday, 8:45am - 5:30pm
Contract: Permanent, Full-Time
Are you an experienced Customer Service Team Leader or Supervisor looking for your next opportunity? We are recruiting for a Customer Resolution Supervisor to join the Head Office team of a well-established and growing business in Plymouth. You’ll lead a team responsible for handling complex customer queries, complaints, payment disputes and warranty claims, ensuring customers receive a professional and efficient resolution.
The Role
- Leading, coaching and supporting a team of Resolution Advisors
- Managing complex customer complaints and escalations
- Handling payment disputes, refunds, chargebacks and warranty claims
- Monitoring team performance against KPIs and quality standards
- Managing workloads and ensuring service levels are achieved
- Conducting one-to-ones and supporting colleague development
- Working closely with internal teams and external partners
- Identifying recurring issues and helping improve processes and the customer journey
About You
- Previous experience leading or supervising a customer service, complaints or resolutions team
- Experience dealing with complex customer cases and escalations
- Strong leadership and coaching skills
- Excellent communication and problem-solving abilities
- Experience managing performance against KPIs
- Good organisational skills and the ability to prioritise
- Confidence working in a busy environment and managing competing demands
What’s on Offer?
- Permanent, full-time position
- Monday to Friday working hours
- Pension
- Employee discount
- Long service awards
- Cycle to work scheme
Customer Resolution Supervisor in Plymouth employer: Gap Personnel Limited
Join a dynamic team in Southend-On-Sea, where our client, a leader in the aerospace industry, offers a supportive work culture that prioritises employee well-being and growth. With competitive pay, enhanced holiday benefits, and access to health care and fitness facilities, this permanent role as a Manufacturing Operative in Upholstery not only promises meaningful work but also fosters a collaborative environment for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolution Supervisor in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gap Personnel Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gap Personnel Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Resolution Supervisor in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gap Personnel Limited:Your cover letter is your chance to shine! Tell us why you want to work at Gap Personnel Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gap Personnel Limited!
How to prepare for a job interview at Gap Personnel Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
