At a Glance
- Tasks: Support customers via email and social media, ensuring clear and professional communication.
- Company: Join Branded Garden Products, a leading supplier in horticulture.
- Benefits: Earn £12.38 per hour with flexible hours and weekend work.
- Other info: Dynamic team environment with opportunities for growth during peak seasons.
- Why this job: Grow your skills in customer service while helping others blossom.
- Qualifications: Grade C or above in Maths and English, strong written communication skills.
The predicted salary is between 10 - 15 £ per hour.
gap personnel Exeter are delighted to be working in partnership with Branded Garden Products, an internationally renowned supplier of seeds, plants, bushes, and other horticultural products. We are recruiting multiple Email Customer Service Agents on a seasonal basis in Paignton, Devon. If you have a way with words and can help customer queries blossom through written communication, we would love to hear from you.
The Role
As an Email Customer Service Agent, you will act as a multi-skilled team member, supporting customers primarily via email and social media, ensuring every written response is clear, professional and in line with service level agreements. This is not a contact centre-based telephone role – the focus is on high-quality written communication.
Duties Include (but are not limited to):
- Responding to customer enquiries via email and social media in a polite, professional and timely manner
- Processing basic orders and offering complimentary parts for appropriate products
- Resolving customer service queries efficiently, ensuring each case is handled with care
- Keying coupon orders as required to meet service levels
- Supporting the wider team during peak seasonal periods
We are looking for someone ready to dig in and grow with the team:
- Grade C or above in Maths and English
- Strong written communication skills with excellent spelling and grammar
- Basic understanding of Microsoft Office
- Previous customer service experience (office-based preferred)
- Good attention to detail and accuracy when processing information
- Positive attitude and ability to work well under pressure during busy seasonal peaks
- Flexibility to work across different areas of the department
Working Hours & Pay
7-day operation on a rota basis Monday to Sunday – hours negotiable. Weekend work desired. Bank Holidays included. £12.38 per hour.
Key Skills: Customer Service, Administration, Email Handling, Microsoft Office, Written Communication, Social Media.
Successful candidates will be proactive team players, working collaboratively to ensure customer satisfaction continues to grow. You will operate within company policy and procedures, maintaining integrity and confidentiality at all times, while adhering to health and safety legislation.
Ready to help customer satisfaction blossom? Click APPLY to upload your CV and one of our friendly team will be in touch. Don’t have a CV? Call the office and we will help you get planted and registered.
Customer Service Advisor in Wakefield employer: Gap Personnel - Exeter
Branded Garden Products is an exceptional employer, offering a vibrant work culture in the beautiful coastal town of Paignton, Devon. With a focus on employee growth and development, we provide seasonal opportunities that allow you to thrive in a supportive environment while engaging with customers who share a passion for horticulture. Join us to cultivate your skills and enjoy competitive pay, flexible working hours, and the chance to be part of a dedicated team committed to customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Wakefield
✨Tip Number 1
Get your online presence sorted! Make sure your LinkedIn profile is up to date and reflects your customer service skills. We want to see your personality shine through, so don’t be shy about showcasing your achievements.
✨Tip Number 2
Network like a pro! Reach out to people in the industry or those who work at Branded Garden Products. A friendly chat can open doors, and you never know who might put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations and communicate clearly. We want to see that you can keep your cool under pressure!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Wakefield
Some tips for your application 🫡
Craft a Catchy Cover Letter:Start with a friendly greeting and let your personality shine through! Make sure to mention why you’re excited about the Customer Service Advisor role and how your skills can help us grow.
Show Off Your Writing Skills:Since this role is all about written communication, ensure your application is clear, concise, and free of typos. Use proper grammar and spelling to demonstrate your attention to detail – it’s what we value!
Tailor Your CV:Don’t just send out the same CV for every job. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can blossom in our team!
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It shows you’re keen and helps us keep track of your application – plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Gap Personnel - Exeter
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer queries and how to respond to them effectively. Brush up on your knowledge of the company and its products, especially their horticultural offerings.
✨Show Off Your Writing Skills
Since this role focuses on written communication, prepare to demonstrate your writing prowess. Bring examples of previous email correspondence or create mock responses to potential customer queries. This will showcase your ability to communicate clearly and professionally.
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. Think about how you would handle specific customer service situations, such as resolving complaints or processing orders. Practising these scenarios can help you articulate your thought process and problem-solving skills.
✨Stay Positive and Flexible
The role requires a positive attitude and the ability to work under pressure, especially during busy seasons. Be prepared to discuss how you manage stress and maintain a positive outlook. Highlight any past experiences where you successfully adapted to changing circumstances.
