At a Glance
- Tasks: Support customers via email and social media, ensuring clear and professional communication.
- Company: Join Branded Garden Products, a leading supplier in horticulture.
- Benefits: Earn £12.38 per hour with flexible hours and weekend work.
- Other info: Dynamic team environment with opportunities for growth during peak seasons.
- Why this job: Grow your skills in customer service while helping others blossom.
- Qualifications: Grade C or above in Maths and English, strong written communication skills.
The predicted salary is between 10 - 15 € per hour.
gap personnel Exeter are delighted to be working in partnership with Branded Garden Products, an internationally renowned supplier of seeds, plants, bushes, and other horticultural products. We are recruiting multiple Email Customer Service Agents on a seasonal basis in Paignton, Devon. If you have a way with words and can help customer queries blossom through written communication, we would love to hear from you.
The Role
As an Email Customer Service Agent, you will act as a multi-skilled team member, supporting customers primarily via email and social media, ensuring every written response is clear, professional and in line with service level agreements. This is not a contact centre-based telephone role – the focus is on high-quality written communication.
Duties Include (but are not limited to):
- Responding to customer enquiries via email and social media in a polite, professional and timely manner
- Processing basic orders and offering complimentary parts for appropriate products
- Resolving customer service queries efficiently, ensuring each case is handled with care
- Keying coupon orders as required to meet service levels
- Supporting the wider team during peak seasonal periods
We are looking for someone ready to dig in and grow with the team:
- Grade C or above in Maths and English
- Strong written communication skills with excellent spelling and grammar
- Basic understanding of Microsoft Office
- Previous customer service experience (office-based preferred)
- Good attention to detail and accuracy when processing information
- Positive attitude and ability to work well under pressure during busy seasonal peaks
- Flexibility to work across different areas of the department
Working Hours & Pay
7-day operation on a rota basis Monday to Sunday – hours negotiable. Weekend work desired. Bank Holidays included. £12.38 per hour.
Key Skills: Customer Service, Administration, Email Handling, Microsoft Office, Written Communication, Social Media.
Successful candidates will be proactive team players, working collaboratively to ensure customer satisfaction continues to grow. You will operate within company policy and procedures, maintaining integrity and confidentiality at all times, while adhering to health and safety legislation.
Ready to help customer satisfaction blossom? Click APPLY to upload your CV and one of our friendly team will be in touch.
Customer Service Advisor in Reading employer: Gap Personnel - Exeter
Branded Garden Products is an exceptional employer, offering a vibrant work culture in the beautiful coastal town of Paignton, Devon. With a focus on employee growth and development, we provide seasonal opportunities that allow you to thrive in a supportive environment while engaging with customers who share a passion for horticulture. Join us to cultivate your skills and enjoy competitive pay, flexible working hours, and the chance to be part of a dedicated team committed to customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Reading
✨Tip Number 1
Get your online presence sorted! Make sure your LinkedIn profile is up to date and reflects your customer service skills. We want to see that you can communicate effectively, so showcase any relevant experience or projects you've worked on.
✨Tip Number 2
Practice your written communication skills. Since this role focuses on email and social media, try drafting responses to common customer queries. We can’t stress enough how important it is to be clear and professional in your writing!
✨Tip Number 3
Network with others in the industry! Join groups or forums related to customer service. Engaging with like-minded folks can lead to opportunities and insights that might just help you land that job with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Service Advisor in Reading
Some tips for your application 🫡
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Make sure it reflects your personality and highlights your strong written communication skills. Use this opportunity to show us how you can help customer queries blossom!
Tailor Your CV:Don’t just send the same CV for every job. Tailor it to match the Customer Service Advisor role by emphasising your relevant experience and skills, especially in written communication and customer service. We want to see how you fit into our garden!
Show Off Your Attention to Detail:As we’re all about high-quality written communication, make sure your application is free from typos and grammatical errors. A polished application shows us you care about the details, which is crucial for this role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s easy, and you’ll be able to upload your CV directly. Plus, it helps us keep everything organised as we dig through applications!
How to prepare for a job interview at Gap Personnel - Exeter
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with the company’s products and services, especially their horticultural offerings. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Writing Skills
Since this role focuses on written communication, prepare to demonstrate your writing abilities. Bring examples of previous email correspondence or customer interactions that highlight your professionalism and clarity. Practising responses to common customer queries can also be beneficial.
✨Be Ready for Scenarios
Expect situational questions during the interview. Think about how you would handle specific customer service scenarios, such as dealing with an unhappy customer or processing an order error. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Teamwork and Flexibility
The job requires collaboration and adaptability, especially during busy seasons. Be prepared to discuss your previous experiences working in a team and how you’ve handled pressure. Highlight your willingness to support colleagues and take on various tasks as needed.
