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- Tasks: Support customers via email and social media, ensuring clear and professional communication.
- Company: Join a renowned supplier of horticultural products in a vibrant team.
- Benefits: Earn £12.38 per hour with flexible hours and weekend work options.
- Why this job: Grow your skills in customer service while helping others blossom.
- Qualifications: Grade C or above in Maths and English, strong written communication skills.
- Other info: Dynamic seasonal role with opportunities for teamwork and personal growth.
The predicted salary is between 10 - 15 £ per hour.
Email Customer Service Agents
Paignton, Devon
Seasonal Position
gap personnel Exeter are delighted to be working in partnership with Branded Garden Products, an internationally renowned supplier of seeds, plants, bushes, and other horticultural products. We are recruiting multiple Email Customer Service Agents on a seasonal basis in Paignton, Devon. If you have a way with words and can help customer queries blossom through written communication, we would love to hear from you.
The Role
As an Email Customer Service Agent, you will act as a multi-skilled team member, supporting customers primarily via email and social media, ensuring every written response is clear, professional and in line with service level agreements. This is not a contact centre-based telephone role – the focus is on high-quality written communication.
Duties Include (but are not limited to):
- Responding to customer enquiries via email and social media in a polite, professional and timely manner
- Processing basic orders and offering complimentary parts for appropriate products
- Resolving customer service queries efficiently, ensuring each case is handled with care
- Keying coupon orders as required to meet service levels
- Supporting the wider team during peak seasonal periods
We are looking for someone ready to dig in and grow with the team:
- Grade C or above in Maths and English
- Strong written communication skills with excellent spelling and grammar
- Basic understanding of Microsoft Office
- Previous customer service experience (office-based preferred)
- Good attention to detail and accuracy when processing information
- Positive attitude and ability to work well under pressure during busy seasonal peaks
- Flexibility to work across different areas of the department
Working Hours & Pay
- 7-day operation on a rota basis
- Monday to Sunday – hours negotiable
- Weekend work desired
- Bank Holidays included
- £12.38 per hour
Key Skills: Customer Service, Administration, Email Handling, Microsoft Office, Written Communication, Social Media
Successful candidates will be proactive team players, working collaboratively to ensure customer satisfaction continues to grow. You will operate within company policy and procedures, maintaining integrity and confidentiality at all times, while adhering to health and safety legislation.
Ready to help customer satisfaction blossom? Click APPLY to upload your CV and one of our friendly team will be in touch. Don't have a CV? Call the office on 01392 273665 and we will help you get planted and registered.
gap personnel is operating as a recruitment business.
Customer Service Advisor in Paignton employer: Gap Personnel - Exeter
Contact Detail:
Gap Personnel - Exeter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Paignton
✨Tip Number 1
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and reflects your customer service skills. We want to see that you can communicate effectively, so showcase any relevant experience or projects.
✨Tip Number 2
Practice makes perfect! Before your interview, try role-playing common customer service scenarios with a friend. This will help you articulate your thoughts clearly and show us how you handle queries under pressure.
✨Tip Number 3
Research the company! Familiarise yourself with Branded Garden Products and their values. When you know what they stand for, you can tailor your responses to align with their mission, making you a more attractive candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows us that you’re genuinely interested in the role and helps you stand out from the crowd.
We think you need these skills to ace Customer Service Advisor in Paignton
Some tips for your application 🫡
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Make sure it reflects your personality and highlights your written communication skills. We want to see how you can help customer queries blossom, so don’t hold back!
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to match the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that show you’re ready to dig in with us.
Show Off Your Writing Skills: Since this role focuses on high-quality written communication, make sure your application is free from typos and grammatical errors. We’re looking for clarity and professionalism, so let your writing skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re proactive and ready to grow with us!
How to prepare for a job interview at Gap Personnel - Exeter
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer queries and how to respond to them effectively. This will show that you're proactive and ready to tackle the job head-on.
✨Show Off Your Writing Skills
Since this role focuses on written communication, prepare to demonstrate your writing prowess. Bring examples of previous email correspondence or practice responding to hypothetical customer queries. Clear, professional communication is key!
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. Think about how you would handle difficult customer situations or high-pressure periods. Having a few examples in mind will help you articulate your problem-solving skills effectively.
✨Emphasise Teamwork
This position requires collaboration with others, especially during busy seasons. Be prepared to discuss your experience working in teams and how you contribute to a positive team environment. Highlighting your flexibility and willingness to support colleagues will set you apart.