Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers via email and social media, ensuring clear and professional communication.
- Company: Join Branded Garden Products, a leading supplier in horticulture.
- Benefits: Earn £12.38 per hour with flexible hours and weekend work.
- Why this job: Help customer satisfaction blossom while developing your communication skills.
- Qualifications: Grade C or above in Maths and English, strong written skills required.
- Other info: Dynamic team environment with opportunities for growth during peak seasons.
The predicted salary is between 10 - 15 £ per hour.
gap personnel Exeter are delighted to be working in partnership with Branded Garden Products, an internationally renowned supplier of seeds, plants, bushes, and other horticultural products. We are recruiting multiple Email Customer Service Agents on a seasonal basis in Paignton, Devon. If you have a way with words and can help customer queries blossom through written communication, we would love to hear from you.
The Role
As an Email Customer Service Agent, you will act as a multi-skilled team member, supporting customers primarily via email and social media, ensuring every written response is clear, professional and in line with service level agreements. This is not a contact centre-based telephone role – the focus is on high-quality written communication.
Duties Include (but are not limited to):
- Responding to customer enquiries via email and social media in a polite, professional and timely manner
- Processing basic orders and offering complimentary parts for appropriate products
- Resolving customer service queries efficiently, ensuring each case is handled with care
- Keying coupon orders as required to meet service levels
- Supporting the wider team during peak seasonal periods
We are looking for someone ready to dig in and grow with the team:
- Grade C or above in Maths and English
- Strong written communication skills with excellent spelling and grammar
- Basic understanding of Microsoft Office
- Previous customer service experience (office-based preferred)
- Good attention to detail and accuracy when processing information
- Positive attitude and ability to work well under pressure during busy seasonal peaks
- Flexibility to work across different areas of the department
Working Hours & Pay
7-day operation on a rota basis Monday to Sunday – hours negotiable. Weekend work desired. Bank Holidays included. £12.38 per hour.
Key Skills: Customer Service, Administration, Email Handling, Microsoft Office, Written Communication, Social Media.
Successful candidates will be proactive team players, working collaboratively to ensure customer satisfaction continues to grow. You will operate within company policy and procedures, maintaining integrity and confidentiality at all times, while adhering to health and safety legislation.
Ready to help customer satisfaction blossom? Click APPLY to upload your CV and one of our friendly team will be in touch. Don’t have a CV? Call the office and we will help you get planted and registered.
Customer Service Advisor in Exeter employer: Gap Personnel - Exeter
Contact Detail:
Gap Personnel - Exeter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Exeter
✨Tip Number 1
Get your online presence sorted! Make sure your LinkedIn profile is up to date and reflects your customer service skills. We want to see that you can communicate effectively, so showcase any relevant experience or projects you've worked on.
✨Tip Number 2
Network like a pro! Reach out to people in the industry, join relevant groups, and engage in conversations. You never know who might have a lead on a Customer Service Advisor role or can give you insider tips on landing the job.
✨Tip Number 3
Practice makes perfect! Before your interview, brush up on common customer service scenarios and how you'd handle them. We recommend role-playing with a friend to get comfortable with your responses and ensure you come across as confident and professional.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly. So, don’t hesitate – click that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Advisor in Exeter
Some tips for your application 🫡
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Make sure it reflects your personality and highlights your strong written communication skills. We want to see how you can help customer queries blossom through your words.
Tailor Your CV: Don’t just send the same CV for every job. Tailor it to match the Customer Service Advisor role by emphasising your relevant experience and skills, especially in written communication and customer service. Show us why you're the perfect fit!
Proofread, Proofread, Proofread!: Spelling and grammar matter, especially in a role focused on written communication. Take the time to proofread your application to ensure it’s clear and professional. We’re looking for attention to detail, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get you planted in the right spot!
How to prepare for a job interview at Gap Personnel - Exeter
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer queries and how to respond to them effectively. This will show that you're proactive and ready to tackle the job head-on.
✨Show Off Your Writing Skills
Since this role focuses on written communication, prepare to demonstrate your writing prowess. Bring examples of previous email correspondence or practice responding to hypothetical customer queries. Clear, professional, and friendly communication is key!
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. Think about how you would handle difficult customer situations or high-pressure periods. Having a few examples in mind will help you articulate your problem-solving skills and adaptability.
✨Emphasise Teamwork
This position requires collaboration with others, especially during busy seasons. Be prepared to discuss your experience working in teams and how you contribute to a positive work environment. Highlighting your flexibility and team spirit will make you stand out!