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For Companies At a Glance
- Tasks: Support customers via email and social media, ensuring clear and professional communication.
- Company: Join a renowned supplier of horticultural products in a vibrant team.
- Benefits: Earn £12.38 per hour with flexible hours and weekend work options.
- Why this job: Help customer satisfaction blossom while developing your communication skills.
- Qualifications: Grade C or above in Maths and English, plus strong written communication skills.
- Other info: Dynamic seasonal role with opportunities for growth and teamwork.
gap personnel Exeter are delighted to be working in partnership with Branded Garden Products, an internationally renowned supplier of seeds, plants, bushes, and other horticultural products. We are recruiting multiple Email Customer Service Agents on a seasonal basis in Paignton, Devon. If you have a way with words and can help customer queries blossom through written communication, we would love to hear from you.
The Role
As an Email Customer Service Agent, you will act as a multi-skilled team member, supporting customers primarily via email and social media, ensuring every written response is clear, professional and in line with service level agreements. This is not a contact centre-based telephone role – the focus is on high-quality written communication.
Duties Include (but are not limited to):
- Responding to customer enquiries via email and social media in a polite, professional and timely manner
- Processing basic orders and offering complimentary parts for appropriate products
- Resolving customer service queries efficiently, ensuring each case is handled with care
- Keying coupon orders as required to meet service levels
- Supporting the wider team during peak seasonal periods
We are looking for someone ready to dig in and grow with the team:
- Grade C or above in Maths and English
- Strong written communication skills with excellent spelling and grammar
- Basic understanding of Microsoft Office
- Previous customer service experience (office-based preferred)
- Good attention to detail and accuracy when processing information
- Positive attitude and ability to work well under pressure during busy seasonal peaks
- Flexibility to work across different areas of the department
Working Hours & Pay
7-day operation on a rota basis Monday to Sunday – hours negotiable. Weekend work desired. Bank Holidays included. £12.38 per hour.
Key Skills: Customer Service, Administration, Email Handling, Microsoft Office, Written Communication, Social Media.
Successful candidates will be proactive team players, working collaboratively to ensure customer satisfaction continues to grow. You will operate within company policy and procedures, maintaining integrity and confidentiality at all times, while adhering to health and safety legislation.
Ready to help customer satisfaction blossom? Click APPLY to upload your CV and one of our friendly team will be in touch. Don't have a CV? Call the office on 01392 273665 and we will help you get planted and registered. gap personnel is operating as a recruitment business.
Customer Service Advisor employer: Gap Personnel - Exeter
Contact Detail:
Gap Personnel - Exeter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and reflects your customer service skills. We want to see that you can communicate effectively, so don’t be shy about showcasing your achievements.
✨Tip Number 2
Network like a pro! Reach out to people in the industry or those who work at Branded Garden Products. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet. Plus, it shows you’re proactive!
✨Tip Number 3
Prepare for the interview by practising your written communication skills. Since this role focuses on email and social media, consider drafting responses to common customer queries. We want to see how you handle different situations!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to go directly to the source. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Make sure it reflects your personality and highlights your written communication skills. We want to see how you can help customer queries blossom, so don’t hold back!
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to match the Customer Service Advisor role by emphasising your relevant experience and skills. We love seeing how you’ve handled customer service queries in the past!
Show Off Your Writing Skills: Since this role focuses on high-quality written communication, make sure your application is free from typos and grammatical errors. We’re looking for clarity and professionalism, so take your time to proofread!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Gap Personnel - Exeter
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer queries and how to respond to them effectively. Brush up on your knowledge of the company and its products, especially their horticultural offerings.
✨Show Off Your Writing Skills
Since this role focuses on written communication, prepare to demonstrate your writing prowess. Bring examples of previous email correspondence or create mock responses to potential customer queries. This will showcase your ability to communicate clearly and professionally.
✨Be Ready for Scenarios
Expect situational questions during the interview. Think about how you would handle specific customer service scenarios, such as dealing with an unhappy customer or processing an order error. Practising these responses can help you feel more confident.
✨Stay Positive and Flexible
The interviewers will be looking for a positive attitude and flexibility, especially since this is a seasonal position. Be prepared to discuss how you handle pressure and busy periods, and share examples of times you've adapted to changing circumstances in previous roles.