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For Companies At a Glance
- Tasks: Support customers via email and social media, ensuring clear and professional communication.
- Company: Join Branded Garden Products, a leading supplier in horticulture.
- Benefits: Earn £12.38 per hour with flexible hours and weekend work.
- Other info: Dynamic team environment with opportunities for growth during peak seasons.
- Why this job: Grow your skills in customer service while helping others blossom.
- Qualifications: Grade C or above in Maths and English, strong written communication skills.
The predicted salary is between 10 - 15 £ per hour.
gap personnel Exeter are delighted to be working in partnership with Branded Garden Products, an internationally renowned supplier of seeds, plants, bushes, and other horticultural products. We are recruiting multiple Email Customer Service Agents on a seasonal basis in Paignton, Devon. If you have a way with words and can help customer queries blossom through written communication, we would love to hear from you.
The Role
As an Email Customer Service Agent, you will act as a multi-skilled team member, supporting customers primarily via email and social media, ensuring every written response is clear, professional and in line with service level agreements. This is not a contact centre-based telephone role – the focus is on high-quality written communication.
Duties Include (but are not limited to):
- Responding to customer enquiries via email and social media in a polite, professional and timely manner
- Processing basic orders and offering complimentary parts for appropriate products
- Resolving customer service queries efficiently, ensuring each case is handled with care
- Keying coupon orders as required to meet service levels
- Supporting the wider team during peak seasonal periods
We are looking for someone ready to dig in and grow with the team:
- Grade C or above in Maths and English
- Strong written communication skills with excellent spelling and grammar
- Basic understanding of Microsoft Office
- Previous customer service experience (office-based preferred)
- Good attention to detail and accuracy when processing information
- Positive attitude and ability to work well under pressure during busy seasonal peaks
- Flexibility to work across different areas of the department
Working Hours & Pay
7-day operation on a rota basis Monday to Sunday – hours negotiable. Weekend work desired. Bank Holidays included. £12.38 per hour.
Key Skills: Customer Service, Administration, Email Handling, Microsoft Office, Written Communication, Social Media.
Successful candidates will be proactive team players, working collaboratively to ensure customer satisfaction continues to grow. You will operate within company policy and procedures, maintaining integrity and confidentiality at all times, while adhering to health and safety legislation.
Ready to help customer satisfaction blossom? Click APPLY to upload your CV and one of our friendly team will be in touch. Don't have a CV? Call the office and we will help you get planted and registered.
Customer Service Advisor in Birmingham employer: Gap Personnel - Exeter
Contact Detail:
Gap Personnel - Exeter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Tip Number 1
Get your online presence sorted! Make sure your LinkedIn profile is up to date and reflects your customer service skills. We want to see your personality shine through, so don’t be shy about showcasing your achievements.
✨Tip Number 2
Network like a pro! Reach out to people in the industry or those who work at Branded Garden Products. A friendly chat can open doors, and you never know who might put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations and communicate clearly. We want to see that you can keep your cool under pressure!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to help customer satisfaction blossom!
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Craft a Catchy Cover Letter: Start with a friendly greeting and let your personality shine through! Make sure to mention why you’re excited about the Customer Service Advisor role and how your skills can help us grow.
Show Off Your Writing Skills: Since this role is all about written communication, pay extra attention to your spelling and grammar. We want to see that you can express yourself clearly and professionally in your application.
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer service roles you've had. We love seeing how you’ve handled queries and provided support in the past!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get in touch with you quickly. Let’s get you planted in the right role!
How to prepare for a job interview at Gap Personnel - Exeter
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with the company’s products and services, especially their horticultural offerings. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Writing Skills
Since this role focuses on written communication, prepare to demonstrate your writing abilities. Bring examples of previous email correspondence or customer interactions that highlight your professionalism and clarity. Practising responses to common customer queries can also be beneficial.
✨Be Ready for Scenarios
Expect situational questions during the interview. Think about how you would handle specific customer service scenarios, such as dealing with an unhappy customer or processing an order error. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Teamwork and Flexibility
The job requires collaboration and adaptability, especially during busy seasons. Be prepared to discuss your experience working in teams and how you’ve handled pressure in the past. Highlight any instances where you’ve gone above and beyond to support your colleagues or improve customer satisfaction.