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- Tasks: Be the friendly face of Chorley Building Society, helping members with their needs.
- Company: Join a community-focused building society dedicated to outstanding customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by building relationships and enhancing customer experiences.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Perfect for high school and college students looking for flexible hours.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for an employer who invest in the progression of their staff too? Have experience working within a customer service or a similar role? We have the job for you! We have an exciting opportunity for an experienced Customer Service advisors at one of our well-established clients in Chorley, Buckshaw Village. Successful candidates will be first point of contact for all different customer queries regarding products, services, orders and deliveries. Successful candidate will have minimum of 12 months experience within Customer service environment, is able to demonstrate focus, team player, passion for working with customers, capable of dealing with difficult situations, capable of multitasking, attention to details, well-mannered and polite. This is a temporary role with a view for permanent placement for the right candidates. Shift times: Shift rota 4 weeks of 8am-4.30pm Monday to Thursday and 8am-2.30pm Friday 1 week of 9am-5.30pm Monday to Thursday and 8am-3.30pm Friday 1 week of 9.30am-6pm Mon…
Customer Service Advisor employer: Gap Personnel- Blackburn Careers
Contact Detail:
Gap Personnel- Blackburn Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the products and services offered by Chorley Building Society. Understanding these will help you explain their benefits effectively to customers, showcasing your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for real-life situations where you need to identify customer needs and provide tailored solutions.
✨Tip Number 3
Research the principles of Consumer Duty and familiarize yourself with the Banking Code, BSA, and FCA regulations. Being well-versed in these areas will demonstrate your commitment to compliance and customer care.
✨Tip Number 4
Showcase your ability to build relationships by preparing examples from your past experiences where you successfully engaged with customers. Highlighting these instances will illustrate your capability to deliver an outstanding customer experience.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and the skills required, such as delivering outstanding customer experiences and building meaningful relationships.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you successfully managed customer interactions and demonstrated a customer-first mentality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've gone above and beyond to meet customer needs and how you can contribute to the values of Chorley Building Society.
Highlight Compliance Knowledge: Since the role involves adhering to legal responsibilities and codes of conduct, mention any relevant training or experience you have with compliance in banking or financial services. This will show your understanding of the industry's standards.
How to prepare for a job interview at Gap Personnel- Blackburn Careers
✨Show Your Customer-Centric Attitude
Make sure to highlight your commitment to providing an outstanding customer experience. Share examples from your past experiences where you went above and beyond to meet customer needs.
✨Demonstrate Product Knowledge
Familiarize yourself with the products and services offered by Chorley Building Society. Be prepared to discuss how these can benefit customers and how you would encourage them to use the full range of services.
✨Emphasize Accuracy and Responsibility
Since you'll be operating a till, it's crucial to convey your attention to detail and responsibility with handling money. Discuss any previous roles where you managed cash or financial transactions accurately.
✨Prepare for Compliance Questions
Understand the legal responsibilities and codes of conduct relevant to the role. Be ready to discuss how you would ensure compliance with regulations like the Banking Code and Consumer Duty in your daily tasks.
