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- Tasks: Manage hire desk operations and build strong customer relationships in a fast-paced environment.
- Company: GAP Group, a leading hire solutions provider with a focus on growth and teamwork.
- Benefits: Competitive salary, company car, generous leave, and wellness support.
- Other info: Mobile role covering Scotland and Northern England with regular night stays.
- Why this job: Kickstart your career in a dynamic role with opportunities for management progression.
- Qualifications: Experience in high-volume hire roles and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
The GAP Pump & Power Services Division provides advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications including a large range of hoses, settlement tanks and water processing solutions. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within the region. This is a challenging, fast-paced and rewarding role that provides a fantastic platform to grow and progress into management within GAP Group. Please note this is a mobile role involving regular night stays. The role will cover between Scotland and Northern England and therefore we are flexible on the suitable candidate's location.
A typical day for the Mobile HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 40-50 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Full Driving licence
- Strong team player with the ability to work to own initiative
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, and a staff social fund.
Benefits include:
- Competitive salary and bonus scheme
- Company Car
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Mobile Hire & Sales Coordinator in Scotland employer: GAP Group
Contact Detail:
GAP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Hire & Sales Coordinator in Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. The more connections you make, the better your chances of landing that Mobile Hire & Sales Coordinator role.
✨Tip Number 2
Prepare for interviews by researching GAP Group and understanding their services. Show them you know your stuff about generators and pumps, and be ready to discuss how you can meet customer needs effectively.
✨Tip Number 3
Practice your communication skills! As a Mobile HSC, you'll need to handle customer queries and complaints smoothly. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Mobile Hire & Sales Coordinator in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mobile Hire & Sales Coordinator role. Highlight your experience in high-volume hire desk roles and customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced role. Share specific examples of how you've built strong customer relationships and resolved issues effectively.
Show Off Your IT Skills: Since proficiency in MS Office is key, make sure to mention your experience with Outlook and Excel. We love candidates who can hit the ground running, so any relevant IT skills will definitely catch our eye!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team at GAP Group!
How to prepare for a job interview at GAP Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Mobile Hire & Sales Coordinator role. Familiarise yourself with GAP Pump & Power Services' offerings, especially around generators and pumps. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about building strong customer relationships, be prepared to share specific examples of how you've excelled in customer service in previous roles. Highlight any experiences where you resolved complaints or increased sales through effective communication.
✨Demonstrate Your Organisational Skills
With 40-50 hires to manage daily, organisation is key. Bring up instances where you've successfully managed multiple tasks or projects at once. You could even mention how you use tools like MS Office to keep everything on track, as this will resonate well with the interviewers.
✨Be Ready for a Fast-Paced Environment
This role is challenging and fast-paced, so be prepared to discuss how you handle pressure. Share stories that illustrate your ability to think on your feet and adapt quickly to changing situations, especially in a mobile role that requires flexibility.