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- Tasks: Lead a dynamic team to deliver top-notch customer service in a fast-paced environment.
- Company: Join GAP, the UK's leading equipment hire provider with a family-run ethos.
- Benefits: Enjoy generous holidays, health support, and real career growth opportunities.
- Why this job: Make a difference while working with the best tools in the industry.
- Qualifications: Experience in customer service management and strong organisational skills required.
- Other info: Embrace inclusivity and thrive in a supportive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to bring your energy, precision and leadership skills to a fast-paced management role on one of our Major Customer sites? You will be the main point of contact in our customer site and lead a team of Customer Hire & Sales Coordinators whilst ensuring all business between the client and GAP Group is carried out in an efficient and effective manner. From driving and motivating the team, to ensuring plant is available and taking ownership of query resolution and prevention, you'll play a crucial role in delivering a first-class service.
If you thrive in a fast-paced environment and take pride in getting the most from your team then this could be the role for you.
What You'll Be Doing- Monitoring the team's performance to ensure customer requests are dealt with efficiently and in line with the service level agreement
- Driving and motivating the team to meet objectives
- Identifying training requirements
- Liaising with GAP depots to ensure that equipment is available
- Producing weekly reports for the Senior Management Team
- Overseeing any hire problems using the escalation process where appropriate
- Taking responsibility for query resolution and prevention
- Sound knowledge and experience of the equipment hire industry and associated hire desk systems
- Previous managerial experience in a fast-paced customer service role within the hire, construction or engineering industries
- Excellent organisational skills and the ability to build rapport with internal and external stakeholders
- A high degree of PC literacy, particularly MS Excel is essential
As a Customer Hire Desk Manager, you'll be joining an industry leader that’s growing and genuinely committed to your success. At GAP, we’re proud to be the UK’s leading equipment hire provider-supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.
As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:
- More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
- Remaining fully independent, which lets us make agile, long-term decisions that support your success
- Offering real career growth, training, and development from day one
- Support that values you - from generous holidays to Life Assurance and Health & Wellness Support
Whether you’re hands-on or customer-focused, there’s a place for you at GAP where your work makes a difference. If you’re up for the challenge and want to feel valued at work, then we’d love to hear from you! Ready to get started? Upload your CV and complete our short application-we'll take it from there.
We’re proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings—regardless of gender, age, disability, race, sexual orientation, religion, or background. We promote inclusivity, respect, and good working practices to help every employee thrive and perform at their best.
Customer Hire Desk Manager in Preston employer: GAP Group
Contact Detail:
GAP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hire Desk Manager in Preston
✨Tip Number 1
Get to know the company inside out! Research GAP Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your leadership stories! Think of times you've motivated a team or resolved conflicts. These real-life examples will help you shine during interviews and show that you're the perfect fit for managing a team.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at GAP Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the challenge.
We think you need these skills to ace Customer Hire Desk Manager in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your managerial experience and knowledge of the equipment hire industry to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this position. Share specific examples of how you've driven team performance or resolved customer queries in the past, so we can see your leadership skills in action.
Showcase Your Organisational Skills: Since this role requires excellent organisational skills, consider including examples of how you've successfully managed multiple tasks or projects simultaneously. This will help us understand how you handle a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at GAP Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the equipment hire industry and the specific systems used at the hire desk. Familiarise yourself with common challenges in the sector and think about how you would tackle them. This will show that you're not just a manager, but someone who understands the ins and outs of the business.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in fast-paced environments before. Think about times when you motivated your team to meet objectives or resolved conflicts effectively. Being able to share these experiences will demonstrate your capability to drive performance and foster a positive team culture.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and team management. Practice responding to scenarios where you need to resolve a customer query or manage a team under pressure. This will help you articulate your thought process and decision-making skills during the interview.
✨Engage with Your Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you as well.
