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- Tasks: Coordinate equipment hire and sales, manage customer relationships, and resolve queries daily.
- Company: GAP Group is a leading equipment hire company with 10 divisions across the UK.
- Benefits: Enjoy competitive salary, up to 25 days leave, profit share, and wellness support.
- Why this job: Join a dynamic team, grow your skills, and make a real impact in the industry.
- Qualifications: Experience in high-volume hire roles, excellent customer service, and strong IT skills required.
- Other info: This role involves travel across the South East and offers opportunities for internal promotion.
The predicted salary is between 30000 - 42000 £ per year.
Please ensure you complete an application directly via the GAP Group website. Our team is the best in the industry - is it time for you to join us?
The Role: Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within the South East region and cover in the absence of the depot General Managers. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for a Regional HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 40-50 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Full driving licence
Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
*Please note as this is a regional position covering the London region it will involve frequent travel and overnight stays.*
About GAP Group: GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you’ll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we’ll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Mobile Hire & Sales Coordinator employer: GAP Group
Contact Detail:
GAP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Hire & Sales Coordinator
✨Tip Number 1
Familiarise yourself with the plant and tool hire industry. Understanding the types of equipment available and their uses will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role focuses heavily on building strong customer relationships, be prepared to share specific examples of how you've successfully managed customer needs and resolved complaints in the past.
✨Tip Number 3
Showcase your organisational skills by discussing how you manage multiple tasks simultaneously. Given the fast-paced nature of the role, demonstrating your ability to handle high volumes of incoming and outgoing hires will set you apart.
✨Tip Number 4
Be ready to discuss your adaptability and willingness to travel. Since the position involves covering various depots and requires flexibility, expressing your enthusiasm for travel and working in different environments will resonate well with the hiring team.
We think you need these skills to ace Mobile Hire & Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in high-volume hire desk roles. Emphasise your customer service skills and any previous roles that required effective communication and organisation.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to learn quickly. Mention specific examples of how you've successfully managed customer relationships or resolved complaints in the past.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency, particularly with MS Office tools like Outlook and Excel. Mention your organisational skills and ability to work both independently and as part of a team.
Follow Application Instructions: Ensure you complete the application directly via the GAP Group website as instructed. Double-check that all required documents are uploaded and that your application form is filled out accurately before submitting.
How to prepare for a job interview at GAP Group
✨Showcase Your Customer Service Skills
As a Mobile Hire & Sales Coordinator, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you've successfully resolved issues or complaints. Highlight specific examples that demonstrate your ability to build strong relationships.
✨Demonstrate Organisational Skills
This role involves managing a high volume of hires daily. During the interview, emphasise your organisational skills and attention to detail. You might want to share how you prioritise tasks and manage your time effectively, especially in a fast-paced environment.
✨Familiarise Yourself with the Equipment
While a background in plant and tool hire is not essential, having a basic understanding of the equipment you'll be dealing with can set you apart. Research common tools and machinery used in the construction and utilities sectors, and be ready to discuss how you can learn quickly on the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Prepare for scenario-based questions where you might need to explain how you would manage a customer complaint or a stock shortage. Think through your responses to showcase your critical thinking and adaptability.
