At a Glance
- Tasks: Coordinate hire and sales of welfare equipment while supporting customers with waste and water solutions.
- Company: Join GAP Hire Solutions, a leading company in the hire industry with a supportive culture.
- Benefits: Enjoy competitive salary, bonus scheme, generous leave, and wellness initiatives.
- Other info: Be part of a team that values learning and internal promotion.
- Why this job: Kickstart your career in a dynamic role with opportunities for growth and development.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Our Welfare Services division hires a range of portable chemical toilets, ADA approved wheelchair access units alongside mobile eco welfare units and 26 tonne Tanker services. Supporting customers with a variety of waste, water and servicing solutions.
Working at the forefront of our depots, on the hire desk, the Hire & Sales Co-ordinator plays a vital role in the successful running of the business. This role will support the depot in both the hire and sale of Welfare equipment as well as Tanker specific services. Dealing with large scale services, route and resource planning for the tanker drivers, processing invoices and related administrative work. This is a challenging and rewarding role that provides a fantastic platform for you to grow and progress within the organisation.
Although a welfare hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
Successful applicants should demonstrate the following:
- Previous experience working within a high-volume customer service role is desirable
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We are looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you will enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we will take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Hire & Sales Coordinator in London employer: GAP Group
At GAP, we pride ourselves on being an industry leader in equipment hire, offering a supportive and dynamic work environment in Hykeham, Lincoln. As a family-run business with over 50 years of experience, we invest heavily in our employees' growth through comprehensive training and development opportunities, alongside generous benefits like holidays and health support. Join us to be part of a team that values your contributions and provides the best tools for success.
StudySmarter Expert Advice🤫
We think this is how you could land Hire & Sales Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GAP Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GAP Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire & Sales Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GAP Group:Your cover letter is your chance to shine! Tell us why you want to work at GAP Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GAP Group!
How to prepare for a job interview at GAP Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
