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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service in a fast-paced environment.
- Company: Join GAP, the UK's leading equipment hire provider with a family-run ethos.
- Benefits: Enjoy generous holidays, health support, and real career growth opportunities.
- Why this job: Make a difference while working with the best tools in the industry.
- Qualifications: Experience in customer service management and strong organisational skills required.
- Other info: Embrace inclusivity and thrive in a supportive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to bring your energy, precision and leadership skills to a fast-paced management role on one of our Major Customer sites? You will be the main point of contact in our customer site and lead a team of Customer Hire & Sales Coordinators whilst ensuring all business between the client and GAP Group is carried out in an efficient and effective manner. From driving and motivating the team, to ensuring plant is available and taking ownership of query resolution and prevention, you'll play a crucial role in delivering a first-class service. If you thrive in a fast-paced environment and take pride in getting the most from your team then this could be the role for you.
What You'll Be Doing
- Monitoring the team's performance to ensure customer requests are dealt with efficiently and in line with the service level agreement
- Driving and motivating the team to meet objectives
- Identifying training requirements
- Liaising with the GAP depots to ensure that equipment is available
- Producing weekly reports for the Senior Management Team
- Overseeing any hire problems using the escalation process where appropriate
- Taking responsibility for query resolution and prevention
What We're Looking for
- Sound knowledge and experience of the equipment hire industry and associated hire desk systems
- Previous managerial experience in a fast-paced customer service role within the hire, construction or engineering industries
- Excellent organisational skills and the ability to build rapport with internal and external stakeholders
- A high degree of PC literacy, particularly MS Excel is essential
About GAP and What We Offer
As a Customer Hire Desk Manager, you'll be joining an industry leader that’s growing and genuinely committed to your success. At GAP, we’re proud to be the UK’s leading equipment hire provider-supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.
As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:
- More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
- Remaining fully independent, which lets us make agile, long-term decisions that support your success
- Offering real career growth, training, and development from day one
- Support that values you - from generous holidays to Life Assurance and Health & Wellness Support
Whether you’re hands-on or customer-focused, there’s a place for you at GAP where your work makes a difference. If you’re up for the challenge and want to feel valued at work, then we’d love to hear from you! Ready to get started? Upload your CV and complete our short application - we’ll take it from there.
We’re proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings-regardless of gender, age, disability, race, sexual orientation, religion, or background. We promote inclusivity, respect, and good working practices to help every employee thrive and perform at their best.
Customer Hire Desk Manager in London employer: GAP Group
Contact Detail:
GAP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hire Desk Manager in London
✨Tip Number 1
Get to know the company inside out! Research GAP Group, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. Think about your past experiences and how they align with the role of Customer Hire Desk Manager. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Hire Desk Manager in London
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any previous managerial experience you have. We want to see how you've driven and motivated teams in fast-paced environments, just like the one you'll be stepping into with us.
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect your experience in the equipment hire industry and customer service roles. We love seeing how your skills align with what we’re looking for at GAP.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and skills shine through without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at GAP Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the equipment hire industry and the specific systems used at the hire desk. Familiarise yourself with GAP Group's services and values, as this will show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Think about times when you motivated your team to meet objectives or resolved conflicts effectively. This will demonstrate your capability to drive performance and maintain a positive atmosphere.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding query resolution and prevention. Prepare to discuss specific situations where you identified issues and implemented solutions, showcasing your proactive approach.
✨Demonstrate Your Organisational Skills
Since the role requires excellent organisational abilities, be ready to talk about how you manage multiple tasks and priorities. Share strategies you use to keep everything on track, such as using tools or methods that help you stay organised and efficient.
