Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer enquiries and oversee equipment testing and certification.
- Company: Join GAP Lifting, a leader in lifting equipment solutions.
- Benefits: Competitive salary, bonus scheme, up to 25 days leave, and wellness support.
- Why this job: Be part of a dynamic team making a real impact in the industry.
- Qualifications: Customer service experience and strong organisational skills preferred.
- Other info: Full training provided, with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Our team is the best in the industry - is it time for you to join us?
GAP Lifting Hire & Sales offers one of the largest ranges of lifting equipment and accessories in the industry. GAP Lifting's TIC team are responsible for managing and scheduling the Test, Inspection and Certification (TIC) of lifting and working at height equipment - whether it's harnesses in the Highlands or cranes in Cornwall, we cover it. Furthermore, we can repair, service, install and supply any equipment to meet your requirements.
Based in our Leeds depot, the Customer Service Controller (TIC Controller) will be responsible for:
- Liaising with customers, suppliers and GAP colleagues to ensure enquiries are evaluated and prepared in line with the customer requirements.
- Assessing, quoting and overseeing installation, load testing and technically complex jobs.
- Ensuring engineers have the necessary equipment, support and information to complete the works on schedule, on budget and in accordance with the job specification.
- Handling telephone and email enquiries, providing accurate information on the services offered by TIC.
- Preparing and submitting the necessary RAMS, permits and paperwork in advance of the job ensuring that works can commence as scheduled.
Successful applicants should demonstrate the following:
- Proven experience within an administrative or customer service related role.
- Experience in scheduling works, managing team diaries and dealing with customer queries would be highly beneficial; however, full training will be provided.
- Excellent customer service skills both over the phone and via email.
- Ability to work effectively within a fast-paced environment whilst managing conflicting priorities.
- Proficient in Microsoft Office including Excel and Word.
- Candidates with experience of working in the hire industry would be preferred although this is not essential as full training will be provided.
GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you’ll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme.
- Up to 25 days annual leave plus bank holidays.
- The option to buy up to 5 days additional leave.
- Contributory Pension Scheme.
- Life Assurance.
- Employee Welfare Fund (Company-funded social events).
- Cycle to Work Scheme.
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab).
If you think you fit the profile we would love to hear from you. To apply, all you need to do is upload your CV and complete our short application form and we’ll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER.
Services Controller in Leeds employer: GAP Group
Contact Detail:
GAP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Controller in Leeds
✨Tip Number 1
Get to know the company! Research GAP Lifting Hire & Sales and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at GAP. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and scheduling. Think about examples from your past experiences that demonstrate your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Services Controller in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant customer service or administrative roles you've had, as well as your proficiency in Microsoft Office. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Services Controller role and how your background makes you a great fit. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves liaising with customers and colleagues, make sure your written application showcases your communication skills. Be clear, concise, and friendly in your language. We want to see that you can handle enquiries like a pro!
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy – just upload your CV and fill out the short application form. We’re excited to hear from you and can’t wait to see what you bring to the table!
How to prepare for a job interview at GAP Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Services Controller role. Familiarise yourself with GAP Lifting's services, especially around Test, Inspection and Certification (TIC). This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves liaising with customers and handling enquiries, be prepared to share examples of your previous customer service experiences. Highlight how you've effectively managed customer queries and ensured satisfaction, as this will demonstrate your fit for the role.
✨Prepare for Technical Questions
Expect some technical questions related to scheduling works and managing team diaries. Brush up on relevant terminology and processes, and think about how you would approach complex jobs. This will show that you can handle the responsibilities of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
