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For Companies At a Glance
- Tasks: Manage hire desk operations and build strong customer relationships in a fast-paced environment.
- Company: Join GAP Group, the UK's leading equipment hire provider with a family-run ethos.
- Benefits: Enjoy generous holidays, health support, and real career growth opportunities from day one.
- Why this job: Make a difference in a rewarding role while working with top-notch equipment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a supportive team that values your contributions and offers training.
The predicted salary is between 28800 - 43200 £ per year.
Our team is the best in the industry - is it time you join us? Our nationwide Survey and Safety division hire a range of equipment including Robotic and GPS equipment to the construction, utilities, and infrastructure sectors.
As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
What You'll Be Doing
- Processing all hire desk administration including customer and supplier queries
- Managing a range of incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
What We're Looking For
- Previous experience of working within a high-volume hire desk role is desirable
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Although a survey hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About GAP and What We Offer
As a Hire & Sales Coordinator, you'll be joining an industry leader that’s growing and genuinely committed to your success. At GAP, we’re proud to be the UK’s leading equipment hire provider-supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.
As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:
- More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
- Remaining fully independent, which lets us make agile, long-term decisions that support your success
- Offering real career growth, training, and development from day one
- Support that values you - from generous holidays to Life Assurance and Health & Wellness Support
Whether you’re hands-on or customer-focused, there’s a place for you at GAP where your work makes a difference. If you’re up for the challenge and want to feel valued at work, then we’d love to hear from you! Ready to get started? Upload your CV and complete our short application-we’ll take it from there.
We’re proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.
Hire & Sales Co ordinator - Inverness employer: GAP Group
Contact Detail:
GAP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Co ordinator - Inverness
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching GAP Group and understanding their values. Show us you’re genuinely interested in the role and how you can contribute to our success.
✨Tip Number 3
Practice your communication skills! As a Hire & Sales Coordinator, you'll need to be an effective communicator. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you’re really keen on joining the team.
We think you need these skills to ace Hire & Sales Co ordinator - Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Hire & Sales Coordinator role. Highlight any previous experience in a high-volume hire desk or customer service roles, as this will show us you’re ready to hit the ground running.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through – we love to see that!
Showcase Your IT Skills: Since proficiency in MS Office is key for this role, make sure to mention any relevant experience you have with Outlook and Excel. If you’ve used these tools to manage tasks or improve efficiency, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and it ensures your application goes straight to us. Plus, you’ll get to see more about what we do and the amazing opportunities we offer!
How to prepare for a job interview at GAP Group
✨Know the Company Inside Out
Before your interview, take some time to research GAP Group. Understand their values, services, and what sets them apart in the equipment hire industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Hire & Sales Coordinator, customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. Highlighting your ability to build strong relationships will demonstrate that you’re the right fit for the role.
✨Be Ready for Role-Specific Scenarios
Expect scenario-based questions related to managing hires and resolving complaints. Think about how you would handle high-pressure situations or stock management. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.