At a Glance
- Tasks: Manage hire requests, coordinate logistics, and deliver exceptional customer service.
- Company: Join GAP, the UK's leading equipment hire provider with a supportive culture.
- Benefits: Generous holidays, health support, and real career growth opportunities.
- Other info: Dynamic team atmosphere with ongoing training and development.
- Why this job: Be the go-to expert in a fast-paced environment and make a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to bring your energy, drive, and customer‑first mindset to a fast‑paced, high‑impact role? We're looking for an enthusiastic Hire & Sales Coordinator to join our dynamic Non‑Mechanical division which offers the latest, industry‑leading Non‑Mechanical Plant equipment including pedestrian / crowd control barriers, temporary security fencing, trench boxes, bogmats, magnetic rail barriers, road plates and more. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine. As the first point of contact for our customers, you'll play a vital role in delivering exceptional service and driving our success. From managing hire requests to coordinating logistics and resolving queries, you'll be the go‑to expert who keeps everything running smoothly. It's a challenging, rewarding role that offers real career progression in a business that's growing fast. If you're passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team - this could be the opportunity you've been waiting for.
What You’ll Be Doing
- Managing incoming and outgoing hires per day across a wide range of Non‑Mechanical equipment
- Processing hire desk administration and handling customer and supplier queries with speed and accuracy
- Ensuring stock levels meet demand and identifying opportunities to maximise sales
- Coordinating with drivers and fitters to ensure timely deliveries and collections
- Resolving customer complaints and supplier issues with professionalism and efficiency
What You’ll Bring
- Ideally proven experience in a high‑volume hire desk or similar fast‑paced environment
- Excellent customer service skills with a commercial edge and a drive to increase sales
- Strong communication and organisational skills with great attention to detail
- Confident IT skills, including Outlook and Excel
- A team player who can also work independently and use their initiative
- Experience in the plant & tool hire industry is a bonus – but if you’ve got the passion and willingness to learn, we’ll support you every step of the way
About Our Company
You’ll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we’re proud to be the UK’s leading equipment hire provider, supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.
What We Offer
- More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
- Remaining fully independent, which lets us make agile, long‑term decisions that support your success
- Offering real career growth, training, and development from day one
- Support that values you – from generous holidays to Life Assurance and Health & Wellness Support
Hire & Sales Coordinator: Fast-Paced, Customer‑Focused employer: GAP Group
At GAP, we pride ourselves on being an industry leader in equipment hire, offering a vibrant and supportive work culture that prioritises your growth and success. As a Hire & Sales Coordinator, you'll enjoy a fast-paced environment where your customer-first mindset is valued, alongside generous benefits such as extensive training, career progression opportunities, and a commitment to employee well-being. Join us in a role that not only challenges you but also rewards your dedication with the best tools and support in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hire & Sales Coordinator: Fast-Paced, Customer‑Focused
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service and sales. Think about how you can demonstrate your problem-solving skills and ability to thrive under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hire & Sales Coordinator: Fast-Paced, Customer‑Focused
Some tips for your application 🫡
Show Your Customer-First Mindset:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your problem-solving skills and ability to thrive under pressure.
Tailor Your Application:Don’t just send a generic CV and cover letter! Take the time to tailor your application to the Hire & Sales Coordinator role. Use keywords from the job description and demonstrate how your skills and experiences align with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at GAP Group
✨Know the Equipment
Familiarise yourself with the Non‑Mechanical equipment mentioned in the job description. Understanding the products, like crowd control barriers and trench boxes, will show your enthusiasm and readiness to engage with customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight situations where you resolved complaints or improved customer satisfaction, as this role is all about delivering exceptional service.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Share specific strategies you use to stay organised and ensure timely deliveries, as this will be crucial for the Hire & Sales Coordinator role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth and team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute to their success while also assessing if it’s the right fit for you.
