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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and manage equipment hires daily.
- Company: Join GAP Group, a leading hire solutions provider with a supportive culture.
- Benefits: Enjoy competitive pay, bonus schemes, and up to 25 days off plus bank holidays.
- Why this job: Kickstart your career in a fast-paced role with growth opportunities and great team vibes.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: We promote from within and offer extensive training to help you succeed.
The predicted salary is between 28800 - 43200 £ per year.
The Role:
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.
As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business\’ success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 40-50 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About GAP Group
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We\’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you\’ll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next?
If you fit the profile and are up for the challenge, we would love to hear from you!
To apply all you need to do is upload your CV and complete our short application form and we\’ll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
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Hire & Sales Coordinator employer: GAP Group
Contact Detail:
GAP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Coordinator
✨Tip Number 1
Get to know the company inside out! Research GAP Group, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Hire & Sales Coordinator, you'll need to be an effective communicator. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way for us to see your application and get you in the door. Plus, it shows you’re serious about joining the GAP Group family!
We think you need these skills to ace Hire & Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant hire desk experience to show us you’re the right fit for the Hire & Sales Coordinator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our needs. Be sure to mention your ability to handle high volumes of work and your knack for building strong customer relationships.
Showcase Your IT Skills: Since proficiency in MS Office is key, don’t forget to mention your experience with Outlook and Excel. If you have any specific examples of how you’ve used these tools to improve efficiency or solve problems, share those with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy! Just upload your CV and fill out the short application form. We can’t wait to see what you bring to the table!
How to prepare for a job interview at GAP Group
✨Know Your Equipment
Familiarise yourself with the types of equipment GAP Group hires out, like diggers and dumpers. This knowledge will help you understand customer needs better and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer complaints or enhanced customer satisfaction. Highlighting these skills will demonstrate that you can thrive in a fast-paced environment.
✨Be Organised and Detail-Oriented
Since the role involves managing numerous hires daily, practice discussing how you stay organised and pay attention to detail. You might want to mention any tools or methods you use to keep track of tasks and priorities.
✨Communicate Effectively
Brush up on your communication skills. Be ready to explain how you would handle incoming queries and collaborate with the depot team. Clear communication is key in ensuring smooth operations and customer satisfaction.
