At a Glance
- Tasks: Coordinate major account hires and sales, ensuring smooth operations and excellent customer service.
- Company: Join GAP Group, the UK's leading equipment hire provider with a family-run culture.
- Benefits: Enjoy generous holidays, life assurance, wellness support, and tailored training.
- Other info: Dynamic work environment with clear development paths and a focus on teamwork.
- Why this job: Be the key link between customers and our team, making a real impact every day.
- Qualifications: Experience in admin or coordination roles, strong communication skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
General information
Reference: 009340
Publication start date: 08/10/2025
Contract type: Permanent Full Time
Location: 25 Tyndrum Street, Glasgow, G4 0JY, United Kingdom, Scotland, GAP ONE
Number of positions to be provided: 4
Contract hours: 40.25
About the role
The Role
Are you ready to bring your energy, precision, and people skills to a fast-paced coordination role at the heart of our Glasgow Head Office? You'll be the key link between selected Major Account customers and GAP Group—ensuring every hire and sale runs smoothly, SLAs are met, and timelines are never missed. From managing complex requests across multiple divisions to keeping communication sharp and service outstanding, you'll play a vital role in delivering the experience our customers rely on. If you're highly organised, detail-driven, thrive in a busy team environment, and take pride in delivering excellent service—this could be the role for you.
What You'll Be Doing
- Identifying additional hire needs to support customer projects and drive efficiency
- Coordinating hire and sales activity across GAP divisions and external suppliers for Major Account customers
- Handling high volumes of calls and emails with speed and professionalism, meeting SLA response targets
- Using CloudSuite ERP to process contracts, quotations, and ensure accurate pricing and plant availability
- Managing customer enquiries, off-hires, and breakdowns with clear communication and attention to detail
- Supporting rehire activity by sourcing equipment externally and negotiating best rates
- Maintaining strong relationships with depots, suppliers, and account managers to keep operations running smoothly
About You
What You'll Bring
- Experience in a fast-paced admin or coordination role—ideally in hire, logistics, or construction
- Excellent communication skills and a collaborative mindset
- Confidence using ERP or CRM systems to manage tasks and maintain accuracy
- A proactive attitude and the ability to manage multiple priorities
- A team-first approach and a focus on meeting deadlines
About Us
You'll be joining an industry leader that's growing and genuinely committed to your success, backed by our core values of Communication, One Team, Dedication, and Efficiency. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.
At GAP Group, we're a family-run business with over 50 years of experience—and we do things the right way. We invest in our people from day one, offering tailored training, clear development paths, and a supportive culture that puts you first. As an independent company, we make fast, smart decisions that back our team 100%. Enjoy generous holidays, Life Assurance, and wellness support, all while building a career that truly matters. If you're ready to feel valued and grow with us, we'd love to hear from you.
We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings—regardless of gender, age, disability, race, sexual orientation, religion, or background. We promote inclusivity, respect, and good working practices to help every employee thrive and perform at their best.
Major Account Customer Hire & Sales Coordinator - Glasgow employer: GAP Group
Gap Group is an excellent employer, offering a dynamic work culture where teamwork and efficiency are at the forefront. With competitive salaries, generous annual leave, and opportunities for professional growth, employees are supported in their roles while enjoying the benefits of working in a fast-paced environment that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Major Account Customer Hire & Sales Coordinator - Glasgow
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like GAP Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at GAP Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like GAP Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Major Account Customer Hire & Sales Coordinator - Glasgow
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to GAP Group:This is your chance to really connect with the team at GAP Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at GAP Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with GAP Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show GAP Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at GAP Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
