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For Companies At a Glance
- Tasks: Be the first point of contact, managing customer queries and hire processes daily.
- Company: Join GAP Group, a leading equipment hire company with a focus on growth and talent development.
- Benefits: Enjoy competitive pay, up to 25 days leave, and wellness perks like a Cycle to Work scheme.
- Why this job: This role offers a fast-paced environment with opportunities for personal growth and internal promotions.
- Qualifications: No experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: GAP Group values diversity and is committed to equal opportunities for all applicants.
The predicted salary is between 24000 - 36000 £ per year.
Our team is the best in the industry – is it time for you to join us?
The Role:
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.
As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business\’ success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
No previous experience in a similar position is necessary as all training will be provided.
A typical day for the HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 40-50 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
As long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About GAP Group
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We\’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you\’ll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next?
If you fit the profile and are up for the challenge, we would love to hear from you!
To apply all you need to do is upload your CV and complete our short application form and we\’ll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
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Customer Service Advisor - Inverness employer: GAP Group
Contact Detail:
GAP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Inverness
✨Tip Number 1
Familiarise yourself with the construction and tool hire industry. Understanding the types of equipment and their uses can help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you feel more confident when dealing with real customer queries and complaints during the interview process.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for managing multiple customer requests. This will illustrate your ability to handle the fast-paced environment described in the job listing.
✨Tip Number 4
Research GAP Group's values and culture. Being able to discuss how your personal values align with theirs during the interview can set you apart from other candidates and show your genuine interest in joining their team.
We think you need these skills to ace Customer Service Advisor - Inverness
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant IT proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet customer needs.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your eagerness to learn. Mention specific examples of how you've successfully handled customer interactions or resolved issues in the past, even if they are from different roles.
Follow Application Instructions: When applying, make sure to upload your CV and complete the short application form as instructed. Double-check for any errors or missing information before submitting to ensure a smooth application process.
How to prepare for a job interview at GAP Group
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, even if they are from different roles.
✨Demonstrate Organisational Skills
The role involves managing multiple hires daily, so be ready to discuss how you prioritise tasks and stay organised. You might want to share specific tools or methods you use to keep track of your responsibilities.
✨Familiarise Yourself with the Company
Research GAP Group and their services. Understanding their operations and values will help you align your answers with what they are looking for, showing that you're genuinely interested in the role.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and growth within the company. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
