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For Companies At a Glance
- Tasks: Be the first point of contact, managing customer queries and ensuring smooth operations.
- Company: Join a leading company in the construction and utilities sector with a supportive team.
- Benefits: Enjoy competitive pay, generous leave, and wellness perks like health support and social events.
- Why this job: Kickstart your career in a fast-paced environment while building strong customer relationships.
- Qualifications: Customer service experience and a passion for helping others are key.
- Other info: Great opportunities for growth and learning in a dynamic workplace.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Our team is the best in the industry – is it time for you to join us?
The Role:
Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries which will help put trench boxes in place such as chain slings, manhole lifter, ladders, lifting pins, manhole chain clamps and counterbalanced davit systems.
As the first point of contact for our depots, Customer Service Administrators play a pivotal role in driving our business\’ success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them.
This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
Responsibilities
- Processing all hire desk administration including customer and supplier queries
- Managing a range of incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
Qualifications
- Previous experience working within a fast paced customer service or admin role
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Although a plant hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
Benefits
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
Whats next?
If you fit the profile and are up for the challenge, we would love to hear from you!
To apply all you need to do is upload your CV and complete our short application form and we\’ll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
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Customer Service Advisor employer: GAP Group
Contact Detail:
GAP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research GAP Group and their values. When you understand what they stand for, you can tailor your approach and show them why you're the perfect fit for their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to be an effective communicator. Role-play common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you're genuinely interested in joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant admin roles you've had. We want to see how you can fit into our fast-paced environment!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how you can contribute to our team. Share specific examples of how you've resolved customer complaints or improved processes in previous roles. This is your chance to shine!
Show Off Your IT Skills: Since proficiency in MS Office is key, make sure to mention any relevant software experience in your application. If you've used Excel for data management or Outlook for communication, let us know! We love tech-savvy candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy! Just upload your CV and fill out the short application form. This way, we can get your application processed quickly and efficiently.
How to prepare for a job interview at GAP Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities and the equipment mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you've resolved complaints or built strong relationships with customers. This will highlight your ability to thrive in a fast-paced environment and align with the company's focus on excellent service.
✨Brush Up on Your IT Skills
Since proficiency in MS Office is essential, take some time to refresh your skills in Outlook and Excel. Be ready to discuss how you've used these tools in previous roles, as this will show that you can handle the administrative side of the job effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, growth opportunities, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
