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For Companies At a Glance
- Tasks: Manage customer queries and identify sales growth opportunities in a fast-paced environment.
- Company: Join a leading company in the construction and hire industry.
- Benefits: Enjoy competitive salary, bonus scheme, and up to 25 days annual leave.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong admin skills are essential.
- Other info: Great career development opportunities and fun company-funded social events.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Based on the hire desk in our customer office, the Customer Hire and Sales Coordinator is responsible for ensuring that all business between our Major Account customer and GAP Group is carried out in an efficient and effective manner. This is a fast-paced role where you will be responsible for managing customer queries, liaising with GAP Group depots to ensure the customer\’s requirements are being met and identifying opportunities for sales growth. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required.
Responsibilities
- Manage customer queries and liaise with GAP Group depots to ensure customer requirements are met.
- Identify opportunities for sales growth with Major Account customers.
- Manage invoice and credit queries.
- Collate weekly KPI data and produce performance reports when required.
Qualifications
- Significant experience working within a customer service role, preferably within the Construction/Hire industry.
- Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders.
- Excellent administration skills with experience using MS Office packages and strong attention to detail.
- Driving licence is preferred but not essential.
Benefits
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)
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Customer Hire and Sales Co Ordinator employer: GAP Group
Contact Detail:
GAP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hire and Sales Co Ordinator
✨Tip Number 1
Get to know the company! Research GAP Group and understand their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in customer service and sales can benefit the role. Highlight specific examples where you've successfully managed queries or identified sales opportunities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at GAP Group. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Hire and Sales Co Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Hire and Sales Coordinator. Highlight your experience in customer service, especially in the Construction or Hire industry, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced role. Mention specific examples of how you've managed customer queries or identified sales growth opportunities in the past.
Show Off Your Admin Skills: Since excellent administration skills are key for this role, make sure to mention your experience with MS Office and any other relevant tools. We love attention to detail, so don’t shy away from showcasing your organisational prowess!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GAP Group
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills, especially in the context of the construction and hire industry. Be ready to share specific examples of how you've effectively managed customer queries in the past, as this will show your understanding of the role.
✨Showcase Your Sales Acumen
Think about times when you've identified sales opportunities or contributed to growth in previous roles. Prepare to discuss these experiences during the interview, as demonstrating your ability to spot and act on sales potential is key for this position.
✨Get Familiar with KPI Metrics
Since you'll be collating weekly KPI data, it’s a good idea to understand what KPIs are relevant in this role. Be prepared to talk about how you've used data to drive performance in the past, and maybe even suggest some metrics you think could be beneficial.
✨Practice Your MS Office Skills
As excellent administration skills are crucial, make sure you're comfortable using MS Office packages. You might be asked about your experience with Excel or Word, so consider preparing a few examples of how you've used these tools to manage tasks or reports effectively.
