At a Glance
- Tasks: Support customer service operations and enhance customer experiences in a fast-paced environment.
- Company: Join GAP, the UK's leading equipment hire provider with a family-run ethos.
- Benefits: Enjoy competitive salary, generous holidays, and health & wellness support.
- Other info: Gain hands-on experience and enjoy excellent career growth opportunities.
- Why this job: Kickstart your career in customer experience and make a real impact every day.
- Qualifications: Any degree discipline; strong communication skills and a proactive mindset are key.
The predicted salary is between 20000 - 26500 £ per year.
General information
Reference: 011049
Publication start date: 20/07/2026
Contract type: Permanent Full Time
Location: G4 0JY, United Kingdom, Scotland, GAP ONE
Vacancy contact email: Dawn.Jackson@gap-group.co.uk
Number of positions to be provided: 1
Contract hours: 37.75
About the role
If you're a graduate with strong communication skills, a proactive mindset, and an interest in how effective customer service operations work at scale, this is an opportunity to build a solid foundation for a long term career in customer experience. We're looking for motivated graduates to join our Customer Experience Graduate Programme, designed to fast track your professional development, build your understanding of customer service operations, and give you the skills and confidence to make a real impact within a fast paced, customer focused environment.
You don't need a specific degree discipline to apply. What matters most is your enthusiasm for delivering excellent service, your willingness to learn, and your motivation to develop professionally. The role offers wide ranging exposure to customer interactions and operational processes, supporting the development of practical, commercially relevant capability. Based in Glasgow, you'll gain hands on experience across key aspects of customer experience and service delivery, working at the heart of our National Hiredesk. By the end of the programme, you'll have a strong understanding of how customer experience drives business performance - and the skills to help shape it.
About You
What You'll Be Doing:
- Developing a deep understanding of GAP one, our National Hiredesk, and how it supports customers and depots nationwide
- Handling customer enquiries and supporting end‑to‑end hire processes while delivering a professional, positive service experience
- Learning how service performance is measured, including customer feedback, service levels, and operational KPIs
- Identifying opportunities to improve customer journeys, processes, and ways of working
- Supporting customer experience initiatives and projects that directly impact service quality and customer satisfaction
- Building strong communication, problem‑solving, and decision‑making skills in a fast‑paced environment
What You'll Bring:
- A degree in any discipline
- A genuine interest in customer experience, service excellence, and how businesses support customers at scale
- Strong communication skills - confident, clear, and professional when dealing with customers and colleagues
- A positive, proactive mindset with the ability to solve problems and think on your feet
- Strong attention to detail and a willingness to learn new systems and processes
- A team focused attitude with the ability to thrive in a busy, fast paced environment
About Us
Why Join GAP?
You'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.
As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:
- More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
- Remaining fully independent, which lets us make agile, long-term decisions that support your success
- Offering real career growth, training, and development from day one
- Support that values you – from generous holidays to Life Assurance and Health & Wellness Support
If you're ready to start your career in customer experience and want to be part of a team that makes a difference every day, we'd love to hear from you. Upload your CV and complete our short application - we'll take it from there.
We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.
Customer Experience Graduate employer: GAP Group
Gap Group is an excellent employer, offering a dynamic work culture where teamwork and efficiency are at the forefront. With competitive salaries, generous annual leave, and opportunities for professional growth, employees are supported in their roles while enjoying the benefits of working in a fast-paced environment that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Graduate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GAP Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GAP Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Graduate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GAP Group:Your cover letter is your chance to shine! Tell us why you want to work at GAP Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GAP Group!
How to prepare for a job interview at GAP Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
