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- Tasks: Manage customer queries and ensure efficient operations in a fast-paced environment.
- Company: GAP Group, a leading hire solutions provider with a focus on growth.
- Benefits: Competitive salary, bonus scheme, up to 25 days leave, and wellness support.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Experience in administration and customer service, preferably in construction or hire.
- Other info: Opportunities for internal promotion and professional development.
The predicted salary is between 30000 - 42000 £ per year.
The Role: Based on the hire desk in our customer office, the Customer Hire and Sales Administrator is responsible for ensuring that all business between our Major Account customer and GAP Group is carried out in an efficient and effective manner. This is a fast-paced role where you will be responsible for managing customer queries, liaising with GAP Group depots to ensure the customer's requirements are being met and identifying recurring issues and providing solutions. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing reports when required.
Successful applicants should demonstrate the following:
- Significant experience working within an administration and customer service role, preferably within in the Construction/Hire industry.
- Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders.
- Excellent administration skills with experience using MS Office packages and strong attention to detail.
- Driving licence is preferred but not essential.
GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you’ll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next? If you think you fit the profile we would love to hear from you! All you have to do is upload your CV and complete a short application form and we can take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER.
Customer Administrator employer: GAP Group
Contact Detail:
GAP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Administrator
✨Tip Number 1
Get to know the company! Research GAP Group and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think about specific examples from your past experiences that showcase your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Administrator role. Highlight your experience in administration and customer service, especially if you've worked in the Construction or Hire industry. We want to see how your skills match what we're looking for!
Show Off Your Skills: Don’t forget to showcase your excellent administration skills and proficiency with MS Office. Mention any specific examples where your attention to detail made a difference. This will help us see how you can thrive in our fast-paced environment.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so make it easy for us to see why you’re the right fit for the role without wading through unnecessary fluff.
Apply Through Our Website: Remember to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who follow our process!
How to prepare for a job interview at GAP Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Administrator inside out. Familiarise yourself with GAP Group's services and how they operate in the Construction/Hire industry. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Showcase Your Skills
Highlight your administration and customer service experience during the interview. Be ready to discuss specific examples where you've managed customer queries or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving abilities.
✨Be Ready for Fast-Paced Questions
Since this role is in a fast-paced environment, expect questions that assess how you handle pressure. Prepare examples of times when you've successfully managed multiple tasks or tight deadlines. This will show that you can thrive in a busy setting and keep everything running smoothly.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or growth opportunities within GAP Group. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
