At a Glance
- Tasks: Be the first point of contact, managing customer queries and ensuring their hire needs are met.
- Company: Join GAP Group, a leading provider in pump and power services with a supportive culture.
- Benefits: Enjoy competitive salary, up to 25 days leave, and wellness perks like cycle to work scheme.
- Other info: Dynamic team environment with a focus on internal promotions and employee well-being.
- Why this job: Kickstart your career in a fast-paced role with opportunities for growth and development.
- Qualifications: Customer service passion and strong communication skills; experience is a plus but not essential.
The predicted salary is between 25000 - 30000 € per year.
Our team is the best in the industry - is it time for you to join us?
The GAP Pump & Power Services Division provides advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.
As the first point of contact at our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast-paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the Pumps & Power Services Administrator will include:
- Processing all hire desk administration including customer and supplier queries
- Managing a variety of small and national account orders in a fast-paced environment
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Interacting with sales and workshop teams to deliver bespoke pumps solutions to our customers
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience working within a high-volume hire desk role is desirable; however, full training would be provided
- Excellent customer service skills
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work on their own initiative
Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn, we can help with the rest.
From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further.
As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company, we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Customer Service Administrator in Cleckheaton employer: GAP Group
GAP Group is an exceptional employer, offering a dynamic work environment where customer service excellence is at the forefront. With a strong commitment to employee development, competitive benefits including generous annual leave and a contributory pension scheme, and a vibrant team culture, we empower our staff to thrive and progress within the company. Join us in a role that not only challenges you but also rewards your dedication and passion for customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Cleckheaton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GAP Group and their services. Understanding their values and what they offer will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Show your passion! When you're chatting with the team, let your enthusiasm for customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Administrator in Cleckheaton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight any previous customer service experience and your ability to handle high-volume tasks, as this will show us you're ready for the fast-paced environment.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Share specific examples of how you've resolved customer issues in the past, as this will help us see your problem-solving skills in action.
Show Off Your IT Skills:Since proficiency in MS Office is key for this role, make sure to mention your experience with Outlook and Excel. If you have any specific achievements or projects where you used these tools effectively, don’t hesitate to include them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy! Just upload your CV and fill out the short application form. This way, we can get your application in front of the right people quickly.
How to prepare for a job interview at GAP Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with GAP Pump & Power Services' offerings and think about how your skills can contribute to building strong customer relationships.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent customer service skills. Think of specific situations where you resolved complaints or efficiently managed queries, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Brush Up on Your IT Skills
Since proficiency in MS Office is important, take some time to review Excel and Outlook functionalities. Be ready to discuss how you've used these tools in previous roles, especially in managing orders or communicating with teams.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
