At a Glance
- Tasks: Manage hire requests, coordinate logistics, and resolve customer queries in a fast-paced environment.
- Company: Join GAP, the UK's leading equipment hire provider with a family-run ethos.
- Benefits: Enjoy generous holidays, health support, and real career growth opportunities.
- Other info: Supportive environment with training and development from day one.
- Why this job: Be the first point of contact for customers and make a real impact in a dynamic team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to bring your energy, drive, and customer‐first mindset to a fast‐paced, high‐impact role? We are looking for an enthusiastic Hire & Sales Coordinator / Controller to join our dynamic Plant & Tool division. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine.
As the first point of contact for our customers, you will play a vital role in delivering exceptional service and driving our success. From managing hire requests to coordinating logistics and resolving queries, you will be the go‐to expert who keeps everything running smoothly. It is a challenging, rewarding role that offers real career progression in a business that is growing fast.
If you are passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team—this could be the opportunity you have been waiting for.
What You Will Be Doing
- Managing incoming and outgoing hires per day across a wide range of plant and tool equipment
- Processing hire desk administration and handling customer and supplier queries with speed and accuracy
- Ensuring stock levels meet demand and identifying opportunities to maximise sales
- Coordinating with drivers and fitters to ensure timely deliveries and collections
- Resolving customer complaints and supplier issues with professionalism and efficiency
What You Will Bring
The ideal candidate will bring a mix of operational know‐how, customer focus, and a proactive mindset, including:
- Ideally proven experience in a high‐volume hire desk or similar fast‐paced environment
- Excellent customer service skills with a commercial edge and a drive to increase sales
- Strong communication and organisational skills with great attention to detail
- Confident IT skills, including Outlook and Excel
- A team player who can also work independently and use their initiative
- Experience in the plant & tool hire industry is a bonus—but if you have the passion and willingness to learn, we will support you every step of the way
About Us
You will be joining an industry leader that is growing and genuinely committed to your success. At GAP, we are proud to be the UK’s leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.
As a family‐run business with over 50 years of experience, we believe in doing things the right way. That means:
- More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
- Remaining fully independent, which lets us make agile, long‐term decisions that support your success
- Offering real career growth, training, and development from day one
- Support that values you – from generous holidays to Life Assurance and Health & Wellness Support
Whether you are hands‐on or customer‐focused, there is a place for you at GAP where your work makes a difference. If you are up for the challenge and want to feel valued at work, then we would love to hear from you! Ready to get started? Upload your CV and complete our short application—we will take it from there.
We are proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.
Hire Controller in Carlisle employer: GAP Group
GAP is an exceptional employer that prioritises your growth and success in a supportive, family-run environment. With a commitment to investing in top-quality equipment and providing comprehensive training from day one, you'll thrive in a dynamic team that values your contributions. Enjoy generous benefits, including holidays and health support, while being part of the UK's leading equipment hire provider, where your work truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Carlisle
✨Tip Number 1
Get to know the company inside out! Research GAP and its values, especially their commitment to customer service and growth. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral—always a bonus!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've excelled in customer service or resolved issues under pressure. This will showcase your problem-solving skills and ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive—just what they’re looking for!
We think you need these skills to ace Hire Controller in Carlisle
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your problem-solving skills and ability to thrive under pressure.
Tailor Your CV:Don’t just send out the same CV for every job. Take a moment to tailor it to this role by emphasising your relevant experience in a fast-paced environment. We love seeing candidates who take the time to connect their skills with what we’re looking for!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your achievements stand out—this helps us see your strengths at a glance!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at GAP, which we love to see!
How to prepare for a job interview at GAP Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire Controller. Familiarise yourself with managing hire requests, coordinating logistics, and resolving customer queries. This knowledge will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, be prepared to share examples of how you've handled customer interactions in the past. Highlight any experiences where you resolved complaints or improved customer satisfaction, as this will show your potential employer that you have the right mindset.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully solved problems in a fast-paced environment. Whether it was managing stock levels or coordinating deliveries, being able to articulate these experiences will showcase your proactive approach and operational know-how.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, growth opportunities, or how they measure success in the role. This not only shows your interest but also helps you determine if the company culture aligns with your values.
