At a Glance
- Tasks: Manage customer queries and hire requests in a fast-paced environment.
- Company: Join GAP, the UK's leading equipment hire provider with a supportive culture.
- Benefits: Enjoy generous holidays, health support, and real career growth opportunities.
- Other info: Dynamic team environment with training and development from day one.
- Why this job: Be the first point of contact and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
Are you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role? We're looking for an enthusiastic Hire & Sales Coordinator to join our dynamic Plant & Tool division. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine. As the first point of contact for our customers, you'll play a vital role in delivering exceptional service and driving our success. From managing hire requests to coordinating logistics and resolving queries, you'll be the go‑to expert who keeps everything running smoothly. It's a challenging, rewarding role that offers real career progression in a business that's growing fast. If you're passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team - this could be the opportunity you've been waiting for.
What You'll Be Doing
- Managing incoming and outgoing hires per day across a wide range of plant and tool equipment
- Processing hire desk administration and handling customer and supplier queries with speed and accuracy
- Ensuring stock levels meet demand and identifying opportunities to maximise sales
- Coordinating with drivers and fitters to ensure timely deliveries and collections
- Resolving customer complaints and supplier issues with professionalism and efficiency
What You'll Bring
- Ideally proven experience in a high-volume hire desk or similar fast‑paced environment
- Excellent customer service skills with a commercial edge and a drive to increase sales
- Strong communication and organisational skills with great attention to detail
- Confident IT skills, including Outlook and Excel
- A team player who can also work independently and use their initiative
- Experience in the plant & tool hire industry is a bonus - but if you've got the passion and willingness to learn, we'll support you every step of the way
About GAP and What We Offer
You’ll be joining an industry leader that’s growing and genuinely committed to your success. At GAP, we’re proud to be the UK’s leading equipment hire provider - supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services. As a family‑run business with over 50 years of experience, we believe in doing things the right way. That means:
- More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
- Remaining fully independent, which lets us make agile, long‑term decisions that support your success
- Offering real career growth, training, and development from day one
- Support that values you – from generous holidays to Life Assurance and Health & Wellness Support
Whether you’re hands‑on or customer‑focused, there’s a place for you at GAP where your work makes a difference. If you’re up for the challenge and want to feel valued at work, we’d love to hear from you! Ready to get started? Upload your CV and complete our short application – we’ll take it from there. We’re proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.
Customer Service Administrator in Bletchley employer: GAP Group
At GAP, we pride ourselves on being an industry leader in equipment hire, offering a vibrant and supportive work culture that values your contributions. With a commitment to employee growth through comprehensive training and development, alongside generous benefits like holidays and health support, you'll find a rewarding career path in our dynamic Plant & Tool division. Join us in a fast-paced environment where your customer-first mindset can truly shine and make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Bletchley
✨Tip Number 1
Get to know the company inside out! Research GAP and its values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved processes. This will demonstrate your proactive mindset and ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining the team at GAP and ready to take the next step in your career.
We think you need these skills to ace Customer Service Administrator in Bletchley
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your problem-solving skills and ability to thrive under pressure.
Tailor Your CV:Don’t just send out the same CV for every job. Take a moment to tweak it for this role. Use keywords from the job description, like 'high-volume hire desk' and 'logistics coordination', to show us you’re a perfect fit for our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the best candidate for the Customer Service Administrator role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and it shows us you’re genuinely interested in joining our team. Plus, it’s super easy to do!
How to prepare for a job interview at GAP Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like managing hire requests and resolving customer queries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent customer service skills. Think about times when you resolved complaints or went above and beyond for a customer. This will show that you have the right mindset and can thrive in a fast-paced environment.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your proactive mindset and ability to handle pressure effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
