At a Glance
- Tasks: Be the face of our company, building strong customer relationships and driving sales.
- Company: Join GAP Group, a leading hire solutions provider with a supportive culture.
- Benefits: Enjoy competitive salary, bonus scheme, generous leave, and wellness perks.
- Other info: Frequent travel across the Midlands with exciting challenges awaits!
- Why this job: Kickstart your career in a fast-paced role with growth opportunities.
- Qualifications: Customer service experience and a passion for teamwork are essential.
The predicted salary is between 30000 - 40000 £ per year.
General information
Reference: 009036
Publication start date: 08/04/2026
Location: Windsor Industrial Estate, Unit 3, Rupert Street, Birmingham, B74PR, United Kingdom, Midlands
Contract type: Permanent Full Time
Number of positions to be provided: 1
Contract hours: 40.00
About the role
Our team is the best in the industry – is it time for you to join us? The Role: As the first point of contact at our customer sites, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at customer sites. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for a Mobile HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
About You
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Full driving licence
- Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
*Please note as this is a regional position covering the Midlands it will involve frequent travel and overnight stays.*
About Us
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Mobile Customer Hire & Sales Coordinator in Birmingham employer: GAP Group
GAP Group is an exceptional employer, offering a dynamic work environment where employees can thrive and develop their careers. With a strong focus on employee growth, competitive salaries, and a range of benefits including profit sharing and wellness initiatives, we ensure our team members feel valued and supported. Located in the heart of Birmingham, our Mobile Customer Hire & Sales Coordinator role provides a unique opportunity to engage with customers across the Midlands while enjoying a culture that prioritises teamwork and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Customer Hire & Sales Coordinator in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GAP Group. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Mobile Customer Hire & Sales Coordinator role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Be ready to share specific examples of how you've handled customer queries or complaints in the past. Highlighting your ability to resolve issues efficiently will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Mobile Customer Hire & Sales Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Mobile Customer Hire & Sales Coordinator role. Highlight your customer service experience and any relevant hire desk roles to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Communication Skills:Since effective communication is key in this role, ensure your application is clear and well-structured. Avoid jargon and keep it straightforward so we can easily see your strengths.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy – just upload your CV and fill out the short application form, and we’ll take it from there!
How to prepare for a job interview at GAP Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Mobile Customer Hire & Sales Coordinator role. Familiarise yourself with the key responsibilities like processing hire desk administration and resolving customer complaints. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about building strong customer relationships, be prepared to share specific examples of how you've excelled in customer service in the past. Highlight any experiences where you increased sales or resolved issues effectively, as this will show you're a great fit for the team.
✨Demonstrate Teamwork and Initiative
GAP Group values strong team players who can also work independently. Think of instances where you've collaborated with others or taken the initiative to solve problems. This will illustrate your ability to thrive in a fast-paced environment while supporting your colleagues.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, growth opportunities, and what success looks like in this role. This not only shows your interest but also helps you determine if GAP Group is the right fit for you.
