At a Glance
- Tasks: Manage hire requests, coordinate logistics, and deliver exceptional customer service.
- Company: Join GAP, the UK's leading equipment hire provider with a supportive culture.
- Benefits: Enjoy competitive salary, generous holidays, and health & wellness support.
- Other info: Exciting opportunities for growth and development in a family-run business.
- Why this job: Be the go-to expert in a fast-paced environment and drive your career forward.
- Qualifications: Customer service skills, strong communication, and a proactive mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
General information
Reference: 011133
Publication start date: 01/06/2026
Job description: Hire and Sales Co-ordinators
Division: Non Mechanical - Administration
Contract type: Permanent Full Time
Location: Windsor Industrial Estate, Unit 9, Rupert Street, Birmingham, B74PR, United Kingdom, Midlands, Birmingham Plant & Tools
Vacancy contact: Emma Stevenson (emma.stevenson@gap-group.co.uk)
Number of positions to be provided: 1
Contract hours: 42.50
About the role:
The Role: Are you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role? We're looking for an enthusiastic Hire & Sales Coordinator to join our dynamic Plant & Tool division. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine. As the first point of contact for our customers, you'll play a vital role in delivering exceptional service and driving our success. From managing hire requests to coordinating logistics and resolving queries, you'll be the go-to expert who keeps everything running smoothly. It's a challenging, rewarding role that offers real career progression in a business that's growing fast. If you're passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team—this could be the opportunity you've been waiting for.
About You:
What You'll Be Doing:
- Managing incoming and outgoing hires per day across a wide range of plant and tool equipment
- Processing hire desk administration and handling customer and supplier queries with speed and accuracy
- Ensuring stock levels meet demand and identifying opportunities to maximise sales
- Coordinating with drivers and fitters to ensure timely deliveries and collections
- Resolving customer complaints and supplier issues with professionalism and efficiency
What You'll Bring:
The ideal candidate will bring a mix of operational know-how, customer focus, and a proactive mindset, including:
- Ideally proven experience in a high-volume hire desk or similar fast-paced environment
- Excellent customer service skills with a commercial edge and a drive to increase sales
- Strong communication and organisational skills with great attention to detail
- Confident IT skills, including Outlook and Excel
- A team player who can also work independently and use their initiative
- Experience in the plant & tool hire industry is a bonus—but if you've got the passion and willingness to learn, we'll support you every step of the way
About Us:
You'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services. As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:
- More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
- Remaining fully independent, which lets us make agile, long-term decisions that support your success
- Offering real career growth, training, and development from day one
- Support that values you – from generous holidays to Life Assurance and Health & Wellness Support
Whether you're hands-on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you! Ready to get started? Upload your CV and complete our short application—we'll take it from there. We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.
Hire & Sales Coordinator in Birmingham employer: GAP Group
At GAP, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development. As a Hire & Sales Coordinator in our Birmingham location, you'll benefit from comprehensive training, generous holiday allowances, and a supportive team environment that values your contributions. Join us to be part of a leading equipment hire provider where your career can flourish in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hire & Sales Coordinator in Birmingham
✨Tip Number 1
Get to know the company inside out! Research GAP and its values, especially their commitment to customer service and growth. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral—making your application stand out!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your skills and how they align with the role of a Hire & Sales Coordinator.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email to express your appreciation for the opportunity can leave a lasting impression and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Hire & Sales Coordinator in Birmingham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to bring your energy to our team!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in high-volume environments. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at GAP Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire & Sales Coordinator. Familiarise yourself with the key tasks like managing hire requests and coordinating logistics. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, be prepared to share examples of how you've handled customer queries or complaints in the past. Highlight your problem-solving abilities and how you maintain a positive attitude under pressure.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so think of specific instances where you've successfully managed multiple tasks or projects. Discuss how you prioritise your workload and ensure everything runs smoothly, especially in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
