At a Glance
- Tasks: Learn to run a hire desk, manage stock, and drive sales while helping customers.
- Company: Join GAP Group, a leader in the hire industry with a supportive culture.
- Benefits: Earn while you learn with competitive pay, bonuses, and generous leave options.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Kickstart your career with hands-on experience and valuable skills in customer service and sales.
- Qualifications: GCSE Grades C/D and a passion for customer service and sales.
The predicted salary is between 17860 - 17860 £ per year.
GAP Group Apprentices are a key in ensuring our Depots have the right level of expertise, today, tomorrow and in future.
- 4 GCSE Grades C/D
- A keen interest in customer service and sales
- High level of attention to detail and accuracy
- Good communication and IT skills
Our 2 Year Apprenticeship Programme covers all the essential skills and principles you will need to become a Hire & Sales Co-ordinator (HSC) and you'll learn how to run an effective hire desk, including stock control and purchasing, driving sales and managing customer queries effectively whilst co-ordinating drivers to ensure customers' needs are met. You'll also study everything from customer service and sales skills to back office administration and credit control of a high-performing hire desk.
Our Apprenticeship Programme allows you to earn as you learn:
- Apprentices under 18 joining our programme will be required to work a maximum of 39 hours per week with a starting salary of £16,224 per annum.
- Apprentices over 18 joining our programme will be required to work a maximum of 42.5 hours per week with a starting salary of £17,860 per annum.
After successful completion of Year 1 you will automatically be placed on the National Minimum Wage rate for your age group.
GAP Group believe in rewarding their employees for their hard work and commitment, and offer the following benefits:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)
So what next?
Apprentice Hire & Sales Co-ordinator (HSC) employer: GAP Group
Gap Group is an excellent employer, offering a dynamic work culture where teamwork and efficiency are at the forefront. With competitive salaries, generous annual leave, and opportunities for professional growth, employees are supported in their roles while enjoying the benefits of working in a fast-paced environment that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Hire & Sales Co-ordinator (HSC)
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like GAP Group.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like GAP Group. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Hire & Sales Co-ordinator (HSC)
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at GAP Group.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join GAP Group and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at GAP Group
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by GAP Group. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at GAP Group will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
