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- Tasks: Lead a dynamic team to deliver top-notch customer service in a fast-paced environment.
- Company: Join GAP, the UK's leading equipment hire provider with a family-run ethos.
- Benefits: Enjoy generous holidays, health support, and real career growth opportunities.
- Why this job: Make a difference while working with the best tools in the industry.
- Qualifications: Experience in equipment hire and strong leadership skills are essential.
- Other info: Be part of a supportive team that values your contributions and success.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: The Lancashire Hub - Ground Floor, Preston City Park, BlueBell Way, Preston PR2 5PE
Number of positions to be provided: 1
Contract hours: 42.50
About the role: Are you ready to bring your energy, precision and leadership skills to a fast‑paced management role on one of our Major Customer sites? You will be the main point of contact in our customer site and lead a team of Customer Hire & Sales Coordinators while ensuring all business between the client and GAP Group is carried out in an efficient and effective manner. From driving and motivating the team, to ensuring plant is available and taking ownership of query resolution and prevention, you'll play a crucial role in delivering a first‑class service.
What You'll Be Doing:
- Monitoring the team's performance to ensure customer requests are dealt with efficiently and in line with the service level agreement
- Driving and motivating the team to meet objectives
- Identifying training requirements
- Liaising with the GAP depots to ensure that equipment is available
- Producing weekly reports for the Senior Management Team
- Overseeing any hire problems using the escalation process where appropriate
- Taking responsibility for query resolution and prevention
About You: What We're Looking for:
- Sound knowledge and experience of the equipment hire industry and associated hire desk systems
- Previous managerial experience in a fast‑paced customer service role within the hire, construction or engineering industries
- Excellent organisational skills and the ability to build rapport with internal and external stakeholders
- A high degree of PC literacy, particularly MS Excel is essential
About Us: As a Customer Hire Desk Manager, you'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services. As a family‑run business with over 50 years of experience, we believe in doing things the right way. That means:
- More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
- Remaining fully independent, which lets us make agile, long‑term decisions that support your success
- Offering real career growth, training, and development from day one
- Support that values you – from generous holidays to Life Assurance and Health & Wellness Support
Whether you're hands‑on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you! Ready to get started? Upload your CV and complete our short application—we'll take it from there. We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings—regardless of gender, age, disability, race, sexual orientation.
Customer Hire Desk Manager in Preston employer: GAP Group Ltd.
Contact Detail:
GAP Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hire Desk Manager in Preston
✨Tip Number 1
Get to know the company inside out! Research GAP Group, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the Customer Hire Desk Manager role—highlight your leadership skills and industry knowledge.
✨Tip Number 3
Dress to impress! First impressions count, so make sure you look sharp and professional. It shows you’re serious about the role and respect the opportunity to meet the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Hire Desk Manager in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your managerial experience and knowledge of the equipment hire industry to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Hire Desk Manager role. Share specific examples of how you've driven team performance and resolved customer queries in the past.
Showcase Your Organisational Skills: In your application, demonstrate your excellent organisational skills. Mention any tools or methods you use to keep track of tasks and ensure efficiency—this is key for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at GAP!
How to prepare for a job interview at GAP Group Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of the equipment hire industry and the specific systems used at the hire desk. Familiarise yourself with common challenges in the sector and think about how you would tackle them. This will show that you're not just a good fit for the role, but that you’re genuinely interested in the industry.
✨Showcase Your Leadership Skills
As a Customer Hire Desk Manager, you'll be leading a team, so be prepared to discuss your previous managerial experiences. Think of examples where you've motivated a team or resolved conflicts. Highlighting your ability to drive performance and build rapport will set you apart from other candidates.
✨Be Ready with Data
Since producing weekly reports is part of the job, it’s a good idea to come prepared with examples of how you've used data in past roles. Whether it's improving efficiency or tracking team performance, being able to discuss your analytical skills will demonstrate your readiness for the position.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask during the interview. Inquire about the team dynamics, the company's approach to training, or how they measure success in the role. This shows that you’re engaged and serious about contributing to their success.
