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- Tasks: Manage hire desk operations and build strong customer relationships in a fast-paced environment.
- Company: Join GAP Group, a leading provider of hire solutions across the UK.
- Benefits: Enjoy competitive salary, bonus scheme, generous leave, and wellness support.
- Why this job: Kickstart your career with training and growth opportunities in a dynamic team.
- Qualifications: Customer service passion and strong communication skills are essential.
- Other info: Be part of a supportive culture with social events and internal promotions.
The predicted salary is between 36000 - 60000 £ per year.
Location: Scotia House, Spennymoor, Durham, DL16 6GE
Number of positions to be provided: 1
Contract hours: 42.50
About the role:
Our team is the best in the industry – is it time for you to join us? GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions. As the first point of contact at our depots, the Hire & Sales Coordinator (HSC) plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast-paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the Pumps & Power depot HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing a variety of small and national account orders in a fast-paced environment
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Interacting with sales and workshop teams to deliver bespoke pumps solutions to our customers
- Resolving customer complaints and supplier issues efficiently
About You:
Successful applicants should demonstrate the following:
- Previous experience working within a high-volume hire desk role is desirable; however, full training would be provided
- Excellent customer service skills
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work on own initiative
Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn, we can help with the rest.
About Us:
From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We are looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Hire and Sales Coordinator in North East employer: GAP Group Ltd.
Contact Detail:
GAP Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire and Sales Coordinator in North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GAP Pump & Power Services. Understand their services and values so you can show how you fit into their team. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills. We want to see how you handle challenges and work with others!
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for customer service shine through. Talk about why you want to join GAP Group and how you can contribute to their success. A positive attitude can go a long way!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen on the position and appreciate the opportunity. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hire and Sales Coordinator in North East
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and resolved issues in the past, as this is key for the Hire & Sales Coordinator role.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to reflect the skills and experiences that match what we’re looking for in the job description. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role – we want to understand your experience without any confusion.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at GAP Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Hire & Sales Coordinator role. Familiarise yourself with the key responsibilities, such as managing customer queries and ensuring stock levels. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about building strong customer relationships, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved complaints or exceeded customer expectations, as this will highlight your suitability for the job.
✨Brush Up on Your IT Skills
As proficiency in MS Office is essential, especially Excel and Outlook, take some time to refresh your skills. Be ready to discuss how you've used these tools in previous roles, whether it's for managing data or communicating effectively with team members and clients.
✨Demonstrate Team Spirit
GAP Group values teamwork, so be prepared to talk about your experiences working in a team environment. Share examples of how you've collaborated with others to achieve common goals, and express your willingness to support your colleagues in a fast-paced setting.
