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For Companies At a Glance
- Tasks: Manage hire requests and deliver exceptional customer service in a fast-paced environment.
- Company: Join GAP, the UK's leading equipment hire provider with a supportive culture.
- Benefits: Enjoy competitive salary, generous holidays, and health & wellness support.
- Why this job: Be the go-to expert and make a real impact in a growing business.
- Qualifications: Customer service skills and a proactive mindset are essential; experience is a bonus.
- Other info: Exciting career growth opportunities in a dynamic team.
The predicted salary is between 30000 - 40000 £ per year.
Location: United Kingdom, North East, Newcastle
Number of positions to be provided: 1
Contract hours: 42.50
About the role:
Are you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role? We’re looking for an enthusiastic Hire & Sales Coordinator to join our dynamic Survey division that hires a range of equipment including Robotic and GPS equipment to the construction, utilities, and infrastructure sectors. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine.
As the first point of contact for our customers, you’ll play a vital role in delivering exceptional service and driving our success. From managing hire requests to coordinating logistics and resolving queries, you’ll be the go-to expert who keeps everything running smoothly. It’s a challenging, rewarding role that offers real career progression in a business that’s growing fast. If you’re passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team—this could be the role for you.
What You’ll Be Doing:
- Managing incoming and outgoing hires per day across a wide range of survey equipment
- Processing hire desk administration and handling customer and supplier queries with speed and accuracy
- Ensuring stock levels meet demand and identifying opportunities to maximise sales
- Coordinating with drivers and fitters to ensure timely deliveries and collections
- Resolving customer complaints and supplier issues with professionalism and efficiency
About You:
The ideal candidate will bring a mix of operational know-how, customer focus, and a proactive mindset, including:
- Ideally proven experience in a high-volume hire desk or similar fast-paced environment
- Excellent customer service skills with a commercial edge and a drive to increase sales
- Strong communication and organisational skills with great attention to detail
- Confident IT skills, including Outlook and Excel
- A team player who can also work independently and use their initiative
- Experience in the plant & tool hire industry is a bonus—but if you’ve got the passion and willingness to learn, we’ll support you every step of the way
About Us:
You’ll be joining an industry leader that’s growing and genuinely committed to your success. At GAP, we’re proud to be the UK’s leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.
As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:
- More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
- Remaining fully independent, which lets us make agile, long-term decisions that support your success
- Offering real career growth, training, and development from day one
- Support that values you – from generous holidays to Life Assurance and Health & Wellness Support
Whether you’re hands-on or customer-focused, there’s a place for you at GAP where your work makes a difference. If you’re up for the challenge and want to feel valued at work, then we’d love to hear from you! Ready to get started? Upload your CV and complete our short application—we’ll take it from there.
We’re proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.
Hire & Sales Coordinator — Survey Equipment & Growth in Newcastle upon Tyne employer: GAP Group Ltd.
Contact Detail:
GAP Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Coordinator — Survey Equipment & Growth in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research GAP and their Survey division. Understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think about how you can demonstrate your problem-solving skills and ability to thrive under pressure—these are key for the Hire & Sales Coordinator role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at GAP. So, get your CV ready and hit that apply button!
We think you need these skills to ace Hire & Sales Coordinator — Survey Equipment & Growth in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and the hire industry shine through. We want to see that energy and drive you bring to the table!
Tailor Your CV: Make sure your CV highlights relevant experience in high-volume environments or customer service roles. We love seeing how your skills match what we’re looking for in a Hire & Sales Coordinator.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on this exciting journey with us.
How to prepare for a job interview at GAP Group Ltd.
✨Know Your Equipment
Familiarise yourself with the types of survey equipment mentioned in the job description, like Robotic and GPS equipment. Being able to discuss their features and benefits will show your enthusiasm and readiness for the role.
✨Customer Service Scenarios
Prepare for questions about customer service by thinking of specific examples where you've successfully resolved issues or improved a customer's experience. This will demonstrate your problem-solving skills and customer-first mindset.
✨Show Your Organisational Skills
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Think of examples that highlight your attention to detail and ability to coordinate logistics effectively, as these are key aspects of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.