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For Companies At a Glance
- Tasks: Join our team as a Mobile Hire and Sales Coordinator, managing customer relationships and hire desk administration.
- Company: GAP Hire Solutions is a leading equipment hire company with 10 divisions across the UK.
- Benefits: Enjoy competitive salary, bonus scheme, up to 25 days leave, and wellness perks.
- Why this job: This role offers growth opportunities in a fast-paced environment with a supportive team culture.
- Qualifications: Experience in high-volume hire desk roles, excellent customer service skills, and a full driving licence required.
- Other info: We promote from within and provide extensive training to help you succeed.
The predicted salary is between 28800 - 43200 £ per year.
About the role
Our team is the best in the industry – is it time for you to join us? Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within the South East region and cover in the absence of the depot General Managers. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for a Regional HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 40-50 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
About You
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Full driving licence
- Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About Us
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you’ll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we’ll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Mobile Hire and Sales Coordinator- Midlands employer: GAP Group Ltd.
Contact Detail:
GAP Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Hire and Sales Coordinator- Midlands
✨Tip Number 1
Familiarise yourself with the plant and tool hire industry. Understanding the equipment and services offered will help you engage more effectively with customers and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily relies on building strong relationships, practice active listening and problem-solving techniques to handle customer queries and complaints efficiently.
✨Tip Number 3
Network within the industry. Attend local events or join online forums related to plant and tool hire. Making connections can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Prepare for a fast-paced environment by honing your organisational skills. Practice managing multiple tasks simultaneously, as this will be crucial in handling the high volume of hires and customer interactions.
We think you need these skills to ace Mobile Hire and Sales Coordinator- Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-volume hire desk roles and customer service. Use specific examples that demonstrate your skills in managing customer queries and sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention your organisational skills and how you can contribute to the team at GAP Group.
Highlight IT Proficiency: Since the role requires proficiency in MS Office, particularly Outlook and Excel, ensure you mention any relevant experience or training you have with these tools in your application.
Showcase Teamwork and Initiative: In your application, provide examples of how you've successfully worked as part of a team and taken initiative in previous roles. This will demonstrate your fit for the collaborative culture at GAP Group.
How to prepare for a job interview at GAP Group Ltd.
✨Showcase Your Customer Service Skills
As a Mobile Hire and Sales Coordinator, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you've successfully resolved issues or increased sales in past roles.
✨Demonstrate Organisational Skills
This role involves managing a high volume of hires daily. Highlight your organisational skills by providing examples of how you have effectively managed multiple tasks or projects simultaneously in previous positions.
✨Familiarise Yourself with the Industry
While a background in plant and tool hire is beneficial, showing a genuine interest in the industry can set you apart. Research GAP Group and the services they offer, and be ready to discuss how your skills can contribute to their success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints or stock management. Think of specific scenarios from your past work experience where you successfully navigated challenges and be ready to share those stories.
