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- Tasks: Manage customer enquiries and oversee installation and testing of lifting equipment.
- Company: GAP Lifting Hire & Sales, a leader in lifting equipment solutions.
- Benefits: Competitive salary, bonus scheme, up to 25 days leave, and wellness support.
- Why this job: Join a dynamic team and make a real impact in the lifting industry.
- Qualifications: Experience in admin or customer service; training provided for all levels.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Number of positions to be provided: 1
Contract hours: 42.50
Overview: GAP Lifting Hire & Sales offers one of the largest ranges of lifting equipment and accessories in the industry. GAP Lifting's TIC team are responsible for managing and scheduling the Test, Inspection and Certification (TIC) of lifting and working at height equipment – whether it's harnesses in the Highlands or cranes in Cornwall, we cover it. Furthermore, we can repair, service, install and supply any equipment to meet your requirements.
The Role:
- Liaising with customers, suppliers and GAP colleagues to ensure enquiries are evaluated and prepared in line with the customer requirements.
- Assessing, quoting and overseeing installation, load testing and technically complex jobs.
- Ensuring engineers have the necessary equipment, support and information to complete the works on schedule, on budget and in accordance with the job specification.
- Handling telephone and email enquiries, providing accurate information on the services offered by TIC.
- Preparing and submitting the necessary RAMS, permits and paperwork in advance of the job ensuring that works can commence as scheduled.
About You:
- Proven experience within an administrative or customer service related role.
- Experience in scheduling works, managing team diaries and dealing with customer queries would be highly beneficial; however, full training will be provided.
- Excellent customer service skills both over the phone and via email.
- Ability to work effectively within a fast-paced environment whilst managing conflicting priorities.
- Proficient in Microsoft Office including Excel and Word.
- Candidates with experience of working in the hire industry would be preferred although this is not essential as full training will be provided.
About Us: GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you’ll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits:
- Competitive salary and bonus scheme.
- Up to 25 days annual leave plus bank holidays.
- The option to buy up to 5 days additional leave.
- Contributory Pension Scheme.
- Life Assurance.
- Employee Welfare Fund (Company-funded social events).
- Cycle to Work Scheme.
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab).
So what next? If you think you fit the profile we would love to hear from you. To apply, all you need to do is upload your CV and complete our short application form and we’ll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER.
Services Controller in Leeds employer: GAP Group Ltd.
Contact Detail:
GAP Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Controller in Leeds
✨Tip Number 1
Get to know the company! Research GAP Lifting Hire & Sales and understand their services. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. Since the role involves liaising with customers and colleagues, being clear and confident in your phone and email interactions is key. Role-play with a friend if you can!
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples where you've managed schedules or handled multiple tasks at once. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the easiest way for us to see your application and get you into the process. Plus, it shows you're keen on joining the team at GAP!
We think you need these skills to ace Services Controller in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant administrative or customer service roles you've had, especially if they involved scheduling or managing queries.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Services Controller role. Mention your customer service skills and how you can handle fast-paced environments.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. Avoid jargon and make sure to answer all questions thoroughly to show us you’re serious about the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GAP Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Services Controller role. Familiarise yourself with GAP Lifting's services, especially around Test, Inspection and Certification (TIC). This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves liaising with customers and handling enquiries, be prepared to discuss your previous customer service experiences. Think of specific examples where you successfully managed customer queries or resolved issues, as this will demonstrate your ability to excel in a fast-paced environment.
✨Prepare for Technical Questions
Given the technical nature of the job, brush up on any relevant knowledge about lifting equipment and installation processes. Even if you haven't worked in the hire industry before, showing that you've done your homework can set you apart from other candidates.
✨Practice Your Communication Skills
As you'll be communicating with various stakeholders, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your responses, especially over the phone and via email, which are key aspects of the role.
