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For Companies At a Glance
- Tasks: Join us as a Hire & Sales Coordinator, managing customer relationships and hire desk administration.
- Company: GAP Group is a leading equipment hire company with 10 divisions across the UK.
- Benefits: Enjoy competitive salary, bonus scheme, up to 25 days leave, and wellness perks.
- Why this job: This role offers growth opportunities in a fast-paced environment with a supportive team culture.
- Qualifications: Experience in high-volume hire roles and excellent customer service skills are essential.
- Other info: We promote from within and provide extensive training to help you succeed.
The predicted salary is between 30000 - 42000 £ per year.
United Kingdom, London, Tower Bridge Plant & Tools
Location
Arch 8, Pinchin Street, London, E11LX
Requester
Number of positions to be provided
1
Contract hours
42.50
About the role
The Role
The Role:
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.
As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business\’ success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the HSC will include:
• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently
About You
Successful applicants should demonstrate the following:
• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About Us
About GAP Group
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We\’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you\’ll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next?
If you fit the profile and are up for the challenge, we would love to hear from you!
To apply all you need to do is upload your CV and complete our short application form and we\’ll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
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Hire & Sales Coordinator - Tower Bridge employer: GAP Group Ltd.
Contact Detail:
GAP Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Coordinator - Tower Bridge
✨Tip Number 1
Familiarise yourself with the plant and tool hire industry. Understanding the types of equipment commonly hired, such as diggers and dumpers, will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Since you'll be the first point of contact, being able to handle various customer queries and complaints confidently will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the construction and utilities sectors. Building connections can provide insights into what companies are looking for in a Hire & Sales Coordinator and may even lead to referrals.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed high-volume tasks in previous roles. Being able to discuss specific instances where you successfully handled multiple hires or resolved issues will highlight your suitability for the role.
We think you need these skills to ace Hire & Sales Coordinator - Tower Bridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-volume hire desk roles. Emphasise your customer service skills and any previous sales achievements to align with the requirements of the Hire & Sales Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples from your past experiences that demonstrate your organisational skills and attention to detail.
Highlight IT Proficiency: Since the role requires proficiency in MS Office, particularly Outlook and Excel, ensure you mention any relevant experience or training you have with these tools. This will show that you are prepared for the administrative aspects of the job.
Show Enthusiasm for Learning: Express your willingness to learn about the plant and tool hire industry, even if you don't have direct experience. Highlight your adaptability and eagerness to grow within the company, which aligns with GAP Group's commitment to internal promotion.
How to prepare for a job interview at GAP Group Ltd.
✨Showcase Your Customer Service Skills
As a Hire & Sales Coordinator, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service and provide examples of how you've successfully resolved issues or built strong relationships.
✨Demonstrate Organisational Skills
This role involves managing a high volume of hires daily. Be prepared to discuss how you stay organised under pressure, perhaps by sharing specific tools or methods you use to keep track of tasks and priorities.
✨Familiarise Yourself with the Equipment
While a background in plant and tool hire is not essential, showing a genuine interest in the equipment you'll be dealing with can set you apart. Do some research on common tools and machinery used in the industry to demonstrate your enthusiasm.
✨Prepare for Teamwork Questions
As a strong team player, you'll need to work closely with drivers and fitters. Think of examples from your past experiences where you collaborated effectively with others to achieve a common goal, and be ready to share these during the interview.
