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- Tasks: Join our team as a Hire & Sales Coordinator, managing customer relationships and hire desk administration.
- Company: GAP Hire Solutions is a leading equipment hire company with 10 divisions across the UK.
- Benefits: Enjoy competitive salary, up to 25 days leave, profit share, and wellness support.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in the industry.
- Qualifications: Previous hire desk experience and excellent customer service skills are essential; passion for learning is key.
- Other info: We promote from within and offer a supportive environment for growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Islay House, Dock Road, Tilbury, RM18 7EQ
Contract hours: 42.50
About the role:
Our team is the best in the industry – is it time for you to join us? Our nationwide Trenching and Shoring division hires a range of equipment across the construction, utilities and infrastructure industries to identify the correct solution to support excavations safely using trench boxes, trench sheets, and braces systems.
As the first point of contact for our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success by building strong customer relationships, understanding their hire needs and ensuring we can meet them.
A typical day for a HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing a range of incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work on own initiative
Although a plant hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About Us:
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We are looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you will enjoy loads of benefits such as profit share, loyalty holidays, and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next?
If you fit the profile and are up for the challenge, we would love to hear from you! To apply, all you need to do is upload your CV and complete our short application form and we will take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Hire & Sales Coordinator - Tilbury employer: GAP Group Ltd
Contact Detail:
GAP Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Coordinator - Tilbury
✨Tip Number 1
Familiarise yourself with the trenching and shoring industry. Understanding the equipment and services offered will help you engage more effectively with potential customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the hire and sales sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at GAP Hire Solutions.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you successfully resolved customer issues or increased sales, as these will be key talking points in your discussions.
✨Tip Number 4
Research GAP Hire Solutions thoroughly. Knowing their values, benefits, and recent developments will not only help you tailor your approach but also show your genuine interest in becoming part of their team.
We think you need these skills to ace Hire & Sales Coordinator - Tilbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in high-volume hire desk roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to learn. Mention how your skills align with the role of Hire & Sales Coordinator and why you want to work for GAP Hire Solutions.
Highlight IT Proficiency: Since the role requires proficiency in MS Office, particularly Outlook and Excel, make sure to mention any relevant experience or training you have with these tools in your application.
Showcase Teamwork and Initiative: In your application, provide examples of how you've successfully worked as part of a team and taken initiative in previous roles. This will demonstrate your fit for the collaborative environment at GAP Hire Solutions.
How to prepare for a job interview at GAP Group Ltd
✨Showcase Your Customer Service Skills
As a Hire & Sales Coordinator, your ability to build strong customer relationships is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your communication skills and problem-solving abilities.
✨Demonstrate Organisational Skills
The role requires managing a high volume of hires and ensuring stock levels meet demand. Be ready to discuss your organisational strategies and how you prioritise tasks effectively, especially in a busy environment.
✨Familiarise Yourself with the Industry
While a plant hire background is beneficial, showing a genuine interest in the construction and utilities sectors can set you apart. Research the company’s services and be prepared to discuss how you can contribute to their success.
✨Highlight Your IT Proficiency
Proficiency in MS Office, particularly Outlook and Excel, is essential for this role. Brush up on your skills and be ready to discuss how you've used these tools in previous roles to manage data or streamline processes.
