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For Companies At a Glance
- Tasks: Join us as a Hire & Sales Coordinator, managing customer relationships and hire desk administration.
- Company: GAP Group is a leading equipment hire company with 10 divisions across the UK.
- Benefits: Enjoy competitive salary, up to 25 days leave, profit share, and wellness perks.
- Why this job: This role offers growth opportunities in a fast-paced environment with a supportive team culture.
- Qualifications: Experience in high-volume hire desk roles and excellent customer service skills are essential.
- Other info: We promote from within and provide training to help you succeed.
The predicted salary is between 28800 - 42000 £ per year.
Islay House, Dock Road, Tilbury, RM187EQ
Number of positions to be provided
1
Contract hours
42.50
About the role
The Role
Our team is the best in the industry – is it time for you to join us?
GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.
As the first point of contact at our depots, the Hire & Sales Coordinator (HSC) play a pivotal role in driving our business\’ success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the Pumps & Power depot HSC will include:
Processing all hire desk administration including customer and supplier queries
Managing a variety of small and national account orders in a fast-paced environment
Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
Interacting with sales and workshop teams to deliver bespoke pumps solutions to our customers
Resolving customer complaints and supplier issues efficiently
About You
Successful applicants should demonstrate the following:
Previous experience working within a high-volume hire desk role is desirable however full training would be provided
Excellent customer service skills
Effective communicator with strong organisational skills and attention to detail
Proficient IT skills with working knowledge of MS Office including Outlook and Excel
Strong team player with the ability to work to own initiative
Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About Us
From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We\’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you\’ll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
Competitive salary and bonus scheme
Up to 25 days annual leave plus bank holidays
The option to buy up to 5 days additional leave
Contributory Pension Scheme
Life Assurance
Employee Welfare Fund (Company-funded social events)
Cycle to Work Scheme
Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next?
If you fit the profile and are up for the challenge, we would love to hear from you!
To apply all you need to do is upload your CV and complete our short application form and we\’ll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
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Hire & Sales Coordinator employer: GAP Group Ltd.
Contact Detail:
GAP Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Coordinator
✨Tip Number 1
Familiarise yourself with the plant and tool hire industry. Understanding the types of equipment and their uses will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Hire & Sales Coordinator. This will prepare you to handle queries and complaints confidently, showcasing your ability to resolve issues efficiently.
✨Tip Number 3
Network with professionals in the construction and utilities sectors. Building connections can provide insights into customer needs and expectations, which will be invaluable in your role and can set you apart from other candidates.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for managing incoming and outgoing hires. This will show your potential employer that you can handle a high-volume workload effectively and are ready for the fast-paced environment.
We think you need these skills to ace Hire & Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in high-volume hire desk roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to learn. Mention how your skills align with the role of Hire & Sales Coordinator and why you want to work for GAP Group.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency, particularly with MS Office. Provide examples of how you've effectively communicated and organised tasks in previous roles.
Follow Application Instructions: Ensure you upload your CV and complete the short application form as specified. Double-check for any additional requirements or questions that need addressing before submitting your application.
How to prepare for a job interview at GAP Group Ltd.
✨Showcase Your Customer Service Skills
As a Hire & Sales Coordinator, your ability to build strong customer relationships is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your communication skills and problem-solving abilities.
✨Demonstrate Organisational Skills
This role involves managing a high volume of hires daily. Be ready to discuss your organisational strategies and how you prioritise tasks. You might even want to share specific tools or methods you use to stay organised and efficient.
✨Familiarise Yourself with the Industry
While a background in plant and tool hire is beneficial, showing a genuine interest in the industry can set you apart. Research GAP Group and the equipment they hire out, and be prepared to discuss how your skills can contribute to their success.
✨Prepare for Teamwork Questions
As a strong team player, you'll need to demonstrate your ability to work collaboratively. Think of examples where you've worked effectively within a team, especially in fast-paced environments, and be ready to explain how you contribute to team success.
